Business Services Analyst, Sr.

Sr. Business Services Analyst

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range : $63,515.92 - $84,000 Hours / Schedule / Shift : 8 : 00am - 5 : 00pm

The Sr. Business Services Analyst is devoted to providing advanced-journey level management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management; and data analysis services. Incumbents serve as a senior level performing most activities within a function, performing complex analysis and / or program administration. Decision-making includes selecting the method to address a problem or issue subject to the constraints established by management objectives and direction. May serve as lead workers, assigning work and monitoring work completion.

Duties / Responsibilities

• Develops and administers significant, complex or politically sensitive programs including evaluating program performance; performs quality control; develops performance measures; recommends improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.
• Prepares, maintains, reviews, and / or processes reports, business plans, contracts, agreements, leases, claims, forms, applications, promotional materials, and other documents; updates and maintains databases, online systems, and webpages; researches updates, compiles, analyzes, and / or reviews information; produces findings and develops recommendations; reviews and approves work for accuracy and completeness and makes adjustments as needed.
• Collaborates with, and serves as a liaison to, City management and departments, vendors, and / or external agencies and acts a representative of the City; attends meetings to provide consultation and professional assistance and negotiate resolution of issues; develops and initiates plans for public outreach; conducts site visits and / or investigations, as assigned; develops and delivers training, as assigned; and promotes programs and other department operations.
• Develops, prepares and administers programs budgets including monitoring expenditures, researching and analyzing financial and related data, preparing cost estimates, and making budget and procurement recommendations; acts as the function's budget manager.
• Manages the administrative areas including budget, accounting, procurement, and personnel under the guidance of function / program / division manager; develops and provides recommendations for contracts, policies, procedures, RFPs, and other documents / areas / materials; implements approved adjustments; develops and reviews reporting and processes; provides professional support and may serve on the management team; and may approve financial payments, transactions, and reporting.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience