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Client Manager | Life Safety Services Group

Client Manager | Life Safety Services Group

AMS Industries, Inc.Woodridge, Illinois, United States
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Position Overview :

Below outlines the general responsibilities for the above-referenced position.

1. Management of Contract and Non-Contract Accounts, including but not limited to :

  • Routine meetings with clients
  • Providing as-needed fire protection and fire alarm inspection, repair, and small project proposals
  • Engaging with clients to develop additional opportunities for Life Safety Services and other AMS business groups
  • Ensuring client requests are followed up
  • Reviewing field service tickets, third-party reports, and following up with clients as needed
  • Ensuring clients receive inspection reports and that reports are uploaded to the AHJ
  • Billing
  • Assistance with accounts receivable
  • Job financial performance

2. Directly Manage All Aspects of Awarded Projects, including but not limited to :

  • Meeting participation
  • Material / equipment procurement
  • Scheduling :
  • Deliveries
  • Trade labor
  • Sub-contractors
  • Meetings
  • Manage AMS internal processes, including but not limited to :
  • New job requests
  • Subcontract process
  • Purchase orders
  • Spectrum
  • Client Relationship Management (CRM) software
  • Billing
  • Close out
  • Warranty

    • 3. Attend periodic / routine meetings

    4. Continually maintain a culture of cooperation / lead sharing between other AMS business groups and maintain a “we are selling AMS” mindset

    5. Continually Seek Out New Business Opportunities by :

  • Leveraging existing AMS client relationships
  • Thinking “outside of the box” so that all potential opportunities are considered
  • Attending client-facing events
  • Attending industry events
  • Networking with potential clients
  • Discussing ideas with AMS management and other AMS business groups

    • 6. Follow up on internal / external leads / opportunities

    7. Maintain an annual account base of $1.5M - $2M depending on total numbers of accounts, pull-through, and other factors

    8. Other duties as assigned by Life Safety Services General Manager

    Qualifications :

  • 3–5 years of experience in client management, account management, or project management, ideally within life safety, fire protection, mechanical services, or related industries
  • Demonstrated success managing client relationships and overseeing multiple projects / accounts simultaneously
  • Familiarity with fire protection and fire alarm inspection, testing, and repair services
  • Strong organizational and time-management abilities with a proven capacity to juggle multiple priorities
  • Exceptional communication and interpersonal skills with the ability to build long-term client relationships
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    Client Service Manager • Woodridge, Illinois, United States