Performance Engineer

Summary :

The Performance Engineer works closely with the Enterprise Account Executive to deliver the business outcomes of key accounts. Their focus is to help new key accounts adopt Genetec’s Security Center platform. Once the customer has optimized key worfklows and achieved proficiency in operations and administration of the system, the Key account customer success manager will transition the account to a key account manager, who will be responsible for the partnership as they continue to mature their program and expand their use of the Security Center platform.

Your day at a glance :

• Develop and maintain relationships with end user, technology partner, and channel partner stakeholders
• Understand end user’s key outcomes and assist them in optimizing their workflows to achieve these outcomes
• Help customers adopt best practices and become proficient in administering Security Center
• Help customers create tailored learning paths for system administrators and operators, and help them navigate the Genetec support and training ecosystem
• Assist customer in developing technology program standards
• Coordinate and lead QBRs with the key stakeholders from the end user, channel partner, and Genetec account team
• Acquire & maintain adequate knowledge of product, services, market, and competition
• Foster a collaborative relationship with colleagues
• Develop subject matter expertise in real-time security operations and incident management, and access control provisioning

What makes you a great fit :

An asset if you have :

Let’s talk perks!

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés / CVs through this Web site or directly to managers.