Technology Operations Engineer I (Indianapolis)

Technology Operations Engineer I

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking why not? when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Technology Operations Engineer I will be responsible for supporting in maintaining and optimizing our technology systems and infrastructure.

What You'll Do

Technical Support and Maintenance

• Set up, test, and maintain audio-visual equipment, including projectors, microphones, cameras, and video conferencing systems.
• Ensure all conference room technology is functioning correctly before meetings commence, conducting routine checks and preventive maintenance.
• Troubleshoot and resolve technical issues promptly to minimize downtime during meetings and events.
• Maintain an inventory of all conference room equipment, ensuring everything is in good working order and properly stored.
• Install software updates and patches to keep systems up-to-date and secure.
• May require occasional evening or weekend work to support special events or urgent technical issues.

User Support and Training

Coordination and Communication

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum : Indicate minimum education, skills and experience required.

Preferred : Indicate nice to haves regarding education, skills, and experience.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job. A function may be essential for any of several reasons, including : the job exists to perform that function, the employee holding the job was hired for his / her expertise in performing the function, or only a limited number of employees are available to perform that function.

Our Benefits Take Care of the Whole YouSo You Can Build Your Work Around Your Life (Not the Other Way Around!)

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term / long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is Proud to be an Equal Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. To view the U.S. Pay Transparency Policy, federal job applicant notices, and the California Employee Privacy Notice, please visit the provided links.

Reasonable Accommodations Are Available for Applicants with Disabilities

To request an accommodation, please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.