Senior Medical Practice Assistant-Global Diabetes

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Serves as a lead worker to Medical Practice Assistants providing patient centered care and operational

support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area / assignment.

Education

• None.

Experience

insurance setting.

Certification / Registration / Licensure

Required Tests for Placement

Skills or Special Abilities

exceeds patient expectations as evidenced by patient satisfaction scores.

public contact) and written skills. Bilingual skills preferred.

codes.

professional in both appearance and approach.

standard office equipment.

multiple groups including third-party payors, physicians, patients and the system.

Virtual Care Only :

computer applications

conditions and barriers to care.

Responsibilities

1. Serves as a lead worker for Medical Practice Assistants to include training, scheduling, monitoring

and completing Performance Indicator Reports, and other reports to maximize productivity and

compliance within the department. Serves as acting supervisor for staff as needed, on weekends,

rotating holidays or anytime a shift needs coverage in the absence of a regularly scheduled

supervisor.

2. Acts as primary preceptor and provides general and topic specific training to employees, when

changes in guidelines occur. Provides re-education to department staff based on results of

reviews to correct potential weaknesses and assure ongoing compliance. Ensures documentation

exists to evidence training has occurred.

3. Collaborates and assists with the coordination of operational activities to support clinical

operations.

4. Serves as an expert resource for patient intake / inquiries, the assessment of patient needs related

to clinical support services.

5. Performs all related Medical Practice Assistant duties and patient service activities in coordination

with clinical team, and in an expert manner.

6. Assists with oversight in the day-to-day coordination of clinic / area activities and facilitates clinical

support processes according to standards, and has the ability to support all service needs.

7. Proficiently performs delegated technical functions to include but not limited to :

a. Obtains and / or records initial patient data including reason for visit, height, weight,

allergies, etc., as trained and reports data to appropriate healthcare team member.

8. Practices patient safety measures and in association with site leadership :

a. Complies with proper hand hygiene (hand washing / hand sanitizer gel / foam use).

b. Applies or practices proper infection control methods.

c. Identifies, corrects and / or reports safety hazards at the time of discovery.

d. Identifies and / or facilitates maintenance problems with equipment, initiates requests for

work order, and removes from patient care area, as appropriate.

e. Informs Environmental Services when additional cleaning activities are needed.

9. Participates in performance improvement and quality initiatives.

a. Participates in the unit performance improvement initiatives.

b. Meets expected performance quality measures as outlined for area(s) or responsibility.

10. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of the

overall goals of the department and Parkland.

11. Stays abreast of the latest developments, advancements, and trends in the field of Medical

Practices by attending seminars / workshops, reading professional journals, actively participating in

professional organizations, and / or maintaining certification or licensure. Integrates knowledge

gained into current work practices.

12. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the

Medical Practice. Develops effective internal controls that promote adherence to applicable

state / federal laws, and the program requirements of accreditation agencies and federal, state and

private health plans. Seeks advice and guidance as necessary to ensure proper understanding.

13. Based on operational need, may be required to perform role in an alternate Parkland location.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of the

overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending

seminars / workshops, reading professional journals, actively participating in professional

organizations, and / or maintaining certification or licensure. Integrates knowledge gained into

current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the

area. Develops effective internal controls designed to promote adherence with applicable laws,

accreditation agency requirements, and federal, state, and private health plans. Seeks advice and

guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.