Coordinates and facilitates the care of the patient population through effective collaboration and communication with the Interdisciplinary Care Transitions (ICT) team members
Follows patients throughout the continuum of care and ensures optimum utilization of resources, service delivery and compliance with external review agencies
Provides ongoing support and expertise through comprehensive assessment, care planning, plan implementation and overall evaluation of individual patient needs
Enhances the quality of patient management and satisfaction, to promote continuity of care and cost effectiveness through the integration of functions of case management, utilization review and management, and discharge planning
Essential Functions
Care Coordination
Coordinates clinical and / or psycho-social activities with the Interdisciplinary Team and Physicians
Monitors all areas of patients’ stay for effective care coordination and efficient care facilitation
Remains current from a knowledge base perspective regarding reimbursement modalities, community resources, case management, psychosocial and legal issues that affect patients and providers of care
Appropriately refers high risk patients who would benefit from additional support
Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served
Participates in interdisciplinary patient care rounds and / or conferences to review treatment goals, optimize resource utilization, provide family education and identified post hospital needs Collaborates with clinical staff in the development and execution of the plan of care, and achievement of goals
Coordinates with interdisciplinary care team, physicians, patients, families, post-acute providers, payors, and others in the planning of the patients’ care throughout the care continuum
Knowledge / Skills / Abilities / Expectations
Knowledge of government and non-government payor practices, regulations, standards and reimbursement
Knowledge of Medicare benefits and insurance processes and contracts
Knowledge of accreditation standards and compliance requirements
Ability to demonstrate critical thinking, appropriate prioritization and time management skills
Basic computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software
Excellent interpersonal, verbal and written skills in order to communicate effectively and to obtain cooperation / collaboration from hospital leadership, as well as physicians, payors and other external customers
Demonstrates good interpersonal skills when working or interacting with patients, their families and other staff members
Approximate percent of time required to travel, 0%
Must read, write and speak fluent English
Must have good and regular attendance
Performs other related duties as assigned
Qualifications
Education
Graduate of an accredited program required for RN. BSN preferred; or MSW / BSW with licensure as required by state regulations
Licenses / Certification
Healthcare professional licensure required as Registered Nurse, or Licensed Clinical Social Worker (LCSW) or Licensed Social Worker (LSW) if required by state regulations
Certification in Case Management a plus
Experience
Two years of experience in a healthcare setting preferred
Prefer prior experience in case management, utilization review, or discharge planning
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