Field Client Consultant, Automotive SaaS

Field Client Consultant, Automotive SaaS

Field Client Consultant, Automotive SaaS role at Affinitiv

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions focused on the automotive customer lifecycle. With 20+ years of automotive and marketing expertise, we work with over 6,500 dealerships and every major manufacturer in the country.

Reporting to the Sr. Director Client Success, the responsibilities of the Field Performance Manager, Texas Region (Automotive SaaS) include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, educating clients on the current suite of products, and maximizing account potential. The position requires 80% travel.

Responsibilities

• Drive Affinitiv and Dealer initiatives to engage and grow the existing book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate issues to the manager as needed.
• Build and maintain strong, long-lasting client relationships.
• Develop a trusted advisor relationship with key decision makers and expand product use.
• Ensure successful delivery of software solutions aligned with client needs and objectives.
• Conduct training and communicate product knowledge effectively.
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within the assigned territory; collaborate with sales teams to achieve growth targets.
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate departments as needed.
• Track and submit expenses accurately and timely; enter details in Concur for review and approval.
• Maintain client in-store visit schedules according to account SLAs.
• Meet or exceed client retention goals, product usage objectives, and client satisfaction surveys.

Requirements

Work from Here

Affinitiv supports remote work through our Work from Here program, offering flexibility to work on campus or remotely, with in-person collaboration when needed.

Benefits and Equal Opportunity

Affinitiv offers a comprehensive benefits package including medical, dental, vision, 401(k) effective day 1, and generous PTO. We celebrate diversity, equality, and an inclusive environment. Affinitiv is an equal opportunity employer and prohibits discrimination and harassment of any type.

Area and Job Details

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