Talent.com
IT Technician (CGA Specialist)

IT Technician (CGA Specialist)

Crimson EducationNew York, New York, .US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

About This Role

Join Crimson Global Academy as an IT Technician specializing in our unique educational technology ecosystem. This is an exciting opportunity to move beyond traditional IT support and become an expert in the platforms and workflows that power a fast-growing global online school.

You'll be the go-to specialist for CGA's academic and operational systems, handling complex issues that require deep platform knowledge and providing reliable support to staff and students across multiple time zones.

What You'll Do

Platform Expertise & Support

  • Troubleshoot and resolve common device issues for remote staff, teachers and customers (e.g., connectivity problems, performance issues, operating system updates, peripheral setup, and software installation). Guide users through remote device troubleshooting steps.

Advanced Troubleshooting

  • Diagnose and resolve complex issues specific to educational workflows, such as Class Notebook synchronization problems, Canvas LTI integration errors, and recording database issues
  • Document all troubleshooting steps and escalate complex cases to the CGA Engineering team with comprehensive details and much more!

    • What We're Looking For

    Experience & Background

  • 1-3 years in IT support or systems administration, with preference for remote, multi-platform environments
  • Proven track record of resolving issues beyond standard Tier 1 support level

    • Technical Expertise

  • Strong Microsoft 365 administration skills (Teams, OneNote, SharePoint, OneDrive)
  • Experience with Google Workspace, Zoom, and SSO / Identity platforms (Auth0, Cognito, Azure AD)
  • Canvas LMS or similar learning management system experience preferred
  • Basic SQL knowledge (Metabase / Snowflake) is a plus
  • Enthusiasm for learning new technologies and platforms

    • Essential Skills

  • Excellent communication abilities with both technical and non-technical users
  • Strong documentation and process-oriented mindset
  • Self-motivated with ability to work independently and take ownership of specialized support cases

    • Preferred Qualifications

  • CompTIA A+ certification
  • Bachelor's degree or diploma in relevant field
  • Experience in educational technology environments

    • Why Choose CGA?

  • Specialization Opportunity : Develop deep expertise in educational technology rather than general IT support
  • Growth Path : Work directly with our Engineering Team and academic leadership to shape the future of online education technology
  • Impact : Help build the foundation for autonomous CGA IT support while directly supporting student and teacher success
  • Innovation : Be part of a fast-growing organization that's redefining global online education
  • Flexibility : Fully remote role with the autonomy to make meaningful improvements to our support processes

    • Ready to Apply?

    If you're passionate about educational technology and ready to take your IT support career to the next level, we'd love to hear from you!

    Join us in building exceptional technology support for the future of online education.

    serp_jobs.job_alerts.create_a_job

    It Technician • New York, New York, .US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    IT Service Desk Technician

    IT Service Desk Technician

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Service Desk Professional I to provide technical support in a remote capacity.Key Responsibilities Provide timely solutions to IT problems to minimize downtime Doc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    AD, Health Information Technology (Georgia) - REMOTE

    AD, Health Information Technology (Georgia) - REMOTE

    Novartis Group CompaniesEast Hanover, NJ, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Associate Director, Health Information Technology (ADHIT) will proactively lead strategic initiatives and engage with key customers, primarily US health systems and provider groups, as a techni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT / Communications & Controls / System Engineer

    IT / Communications & Controls / System Engineer

    System OneNewark, NJ, US
    serp_jobs.job_card.full_time
    Job Title : IT / Communications & Controls / System Engineer Location : Newark, New Jersey Type : Contract Compensation : $52. Contractor Work Model : Onsite IT / Systems Engineer Responsibilities : Maintain sy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Customer Care Specialist

    IT Customer Care Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Customer Care professional for a remote position.Key Responsibilities Provide first line response for customers requiring assistance with IT issues Perform remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Architect and System Administrator

    IT Architect and System Administrator

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Architect & System Administrator to lead its technology strategy and oversee IT operations. Key Responsibilities Develop and execute an IT roadmap aligned with compa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Solution Analyst IV

    IT Solution Analyst IV

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Solution Analyst IV CCL Programmer.Key Responsibilities Create, maintain, and support custom CCL programming and reporting Act as an informal leader and mentor for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    IT&S Technician (Staten Island 2nd shift)

    IT&S Technician (Staten Island 2nd shift)

    Northwell HealthStaten Island, NY, United States
    serp_jobs.job_card.full_time
    Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment incl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tier 1 IT Support Specialist

    Tier 1 IT Support Specialist

    VirtualVocationsNew York, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.Key Responsibilities Manage toll-free access for end users and handle incoming calls...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Analyst

    IT Analyst

    VirtualVocationsNewark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Analyst to work with the IAM team on application onboarding requirements and data analysis. Key Responsibilities Lead complex analysis across business and technical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Helpdesk Specialist

    Helpdesk Specialist

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.Key Responsibilities Serve as the first point of contact for computer hardware,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Associate IT Systems Engineer

    Associate IT Systems Engineer

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate IT Systems Engineer.Key Responsibilities Complete, resolve, and update support tickets via email, phone, or Slack Diagnose, troubleshoot, and resolve hardwa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    IT&S Technician (Valley Stream / Forest Hills- 3rd Shift)

    IT&S Technician (Valley Stream / Forest Hills- 3rd Shift)

    Northwell HealthValley Stream, NY, United States
    serp_jobs.job_card.full_time
    Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment incl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Dir of IT

    Dir of IT

    JobotNew Rochelle, NY, US
    serp_jobs.job_card.full_time
    Established company looking to bring on their new DIr of IT.This Jobot Job is hosted by : Adam Bennett.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Sal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT&S Technician (Lenox Hill -2nd Shift)

    IT&S Technician (Lenox Hill -2nd Shift)

    Northwell HealthNew York, NY, United States
    serp_jobs.job_card.full_time
    Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment incl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Intel Server Support Specialist

    Intel Server Support Specialist

    VirtualVocationsJamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for an Intel Server Support Specialist to maintain and optimize its enterprise-scale Intel-based server infrastructure. Key Responsibilities Manage ongoing operation and maint...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Desktop Support Services / AV Technician

    IT Desktop Support Services / AV Technician

    Genesis10New York, NY, US
    serp_jobs.job_card.permanent +1
    Genesis10 is seeking a IT Desktop Support Services / AV Technician for a 6 month contract position with our retail services client in New York, NY. Responsibilities Provide level II desktop support of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Support Technician III

    IT Support Technician III

    VirtualVocationsNewark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Support Technician III.Key Responsibilities Act as a technical leader in client-facing calls and coordinate efforts between department leaders Ensure escalated tic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    IT Infrastructure Procurement Specialist

    IT Infrastructure Procurement Specialist

    VirtualVocationsNewark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sr IT Infrastructure Procurement Specialist.Key Responsibilities Ensure daily progress of all workflows for transactions related to procurement programs Manage Coupa a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days