Field Service Coordinator - Tampa, FL

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Field Service Coordinator leads their team of field technicians providing excellent customer service, maintenance, and repair to our construction equipment. This position has a direct hand in hiring, developing, and training their team of technicians.

Essential Functions

• Oversee and direct a team of Field Technicians, providing leadership and support to optimize their performance and development.
• Efficiently dispatch field technicians to various job sites, ensuring that resources are allocated effectively to meet service demands.
• Assist the Director of Operations in managing service-related tasks, contributing to the overall efficiency and success of the operations team.
• Supervise the opening and closing of work orders to ensure accurate tracking and control of each field job, facilitating seamless operations.
• Monitor the training progress of service technicians, scheduling both on-site and off-site training sessions as needed to enhance their skills and compliance with industry standards.
• Ensure that all technicians adhere to established safety policies and procedures. Implement disciplinary actions as necessary, in accordance with Opifex policies, to maintain a safe working environment.
• Provide ongoing knowledge and guidance to field technicians, equipping them with the information needed to perform their duties effectively and resolve customer issues promptly.
• Foster strong customer relationships by ensuring the delivery of high-quality service, addressing concerns proactively, and maintaining open lines of communication.
• Work collaboratively with your manager to meet the service department's performance metrics, striving for continuous improvement in service delivery.
• Complete all necessary administrative duties, including logging service calls, creating purchase orders (POs), and ordering parts, to ensure efficient operations and record-keeping.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

Military service will be considered in lieu of education / certification experience as applicable.

Supervisory Responsibilities

Work Environment

Travel Required

Physical Demands

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.