HR Compliance Program Manager - Employee Relations

HR Compliance Program Manager - Employee Relations

The HR Compliance Program Manager - Employee Relations, is a pivotal role focused on safeguarding Acosta Group's integrity by ensuring adherence with relevant labor laws and regulations throughout the U.S. and Canada and supporting a workplace culture where employees are treated fairly and consistently. Through a proactive and holistic approach, this role will build and maintain a comprehensive view of the HR compliance and employee relations landscape related to investigations, grievances, corrective action, training and development, and separation processes.

Responsibilities

Employee Relations Matters : Develop and implement an integrated approach to mitigate employee relations risks by analyzing data, developing policies and processes, building awareness, delivering training, and measuring impacts. Direct, guide and support other investigators and HR partners with employee relations investigations, and review outcomes and findings of cases to ensure appropriate recommendations are proposed.

Critical Investigations : Strengthen the employer-employee relationship in a fair and equitable manner by leading the identification and resolution of critical workplace issues, mitigating risk by ensuring compliance with laws, policies and processes, and resolving disputes between employees and management by delivering a fair investigation process.

Program Management : Demonstrate strong program management skills to develop, implement, and oversee compliance programs related to employment practices. Develop and present business cases, ensure accurate documentation of compliance processes, identify service level agreements (SLAs), measure key performance indicators (KPIs), and lead continuous improvement activities.

Change Management : Build management and HR community awareness of the employee relations and HR compliance environment and associated company exposure, while offering support with a comprehensive risk management approach. Facilitate change management efforts related to compliance programs, ensuring alignment with the audience, organizational objectives, and legal requirements.

Performance Management : Oversee processes related to coaching and corrective action, ensuring fair and consistent application across the organization, and alignment with Acosta Group's Ways of Working.

Positive Employee Relations : Foster a culture of positive employee relations by proactively addressing potential issues, promoting a collaborative workplace through transparent and honest communications, and dealing with issues in the most appropriate way when they arise. Troubleshoot hot spots and analyze outcomes of investigations and grievances to determine root cause and assist HR and the business with addressing drivers and limiting risk.

Separation : Oversee termination processes, including severance and exit procedures, and facilitate compliance with various laws and regulations, including WARN and OWBPA. Advisor for processes related to separation notices, unemployment, and employment and wage verifications.

Compliance Training : Develop and deliver training programs for new hires, current employees, and managers focused on compliance policies and procedures.

Measure & Audit : Monitor SLAs and KPIs to ensure timely and effective compliance processes. Report on key metrics to drive continuous improvements and foster an engaging employee experience. Conduct regular audits to ensure compliance with policy and legislation and identify opportunities to improve process discipline, and devise action plans for execution.

Policy Development : Develop and revise HR policies that support compliance, align with Company standards, and support HR topics at the operational business level. Create content to support HR Business Partners and leaders with interpreting and managing within the guardrails of policies and the law.

Personnel Files : In partnership with HR Services and technical teams, ensure the proper maintenance, access, and confidentiality of personnel files in compliance with legal requirements.

Continuous Improvement : Develop and improve employment practices processes and programs to support a culture of compliance, continuous improvement, and scalability for future growth.

Prepare and file compliance reports as required. Participate in projects and committees related to HR compliance processes to ensure consistency and compliance across business units. Maintain knowledge of changes to employment legislation and recommend changes to support compliance and business needs. Duties and responsibilities may change to support business needs, and this job description may be updated at the Company's sole discretion. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Qualifications

Work Experience Required :

• Bachelor's Degree in Labor Law, Human Resources, Employee Relations, Business, or related field or equivalent work experience.
• Ten (10) years of work-related human resources and employee relations experience with multistate experience required; international experience preferred.
• Professional Human Resources certification (PHR) or applicable HR accreditation strongly preferred.
• Experience supporting HR compliance with a large nonexempt population in retail, sales, or marketing environments a plus.
• Proven track record of leading complex employee relations investigations and ensuring HR compliance in similar sized, rapidly growing organizations.
• Demonstrated experience in managing HR projects and programs with a track record of effectively leading through influence, collaboration, and deep HR expertise.
• Knowledge of applicable local, state / province, and federal / national laws and regulations related to employment.
• Familiarity with key government agencies in HR compliance and employee relations domains, with the ability to educate internal teams on relevancy and make applicable recommendations (FMLA, ADAA, OFCCP, DOL, EEOC, etc.).
• Strong technical aptitude, including experience with HRIS and case management systems data and reporting required; experience with Oracle HCM and ServiceNow preferred.

Knowledge, Skills, and Abilities :

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agenciesAcosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitionswhether you're looking for part-time flexibility or full-time career advancement. Ready for a career path that's as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.