Assistant Community Manager Job at Waccamaw Management, LLC in Gaithersburg

MediabistroGaithersburg, MD, United States

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Overview

Join to apply for the Assistant Community Manager role at Waccamaw Management, LLC

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant Community Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily Responsibilities

Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
Works with the board on strategic initiatives, policy governance and association projects.
Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure corrected.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Research and respond to inquiries in-person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Data enter and update information in the database; record and track documents and information.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
Assist with other projects as assigned.

Pay rate

$23-$25 an hour.

Requirements

2+ years of community association, single family, multifamily, vacation rentals or hospitality administrative experience.

Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.

Customer service driven and team oriented with effective conflict resolution techniques.

Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.

Excellent communication skills (written and oral) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniorities and Employment Details

Seniority level : Entry level

Employment type : Full-time

Job function : Marketing and Sales

Industries : Business Consulting and Services

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Assistant Community Manager • Gaithersburg, MD, United States