Associate UX Researcher Job at salesforce.com, inc. in Atlanta

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\'t a buzzword - it\'s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Are you a UX researcher interested in creating meaningful people-driven digital experiences with a relentless focus on impact at scale and evangelizing the value of design? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we\'d love to hear from you!

As an Associate UX Researcher , you\'ll be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with UX designers, senior UX researchers, UX strategist, and product managers. You\'ll scope, plan, recruit, execute and analyze all aspects of your research, across all of our business organizations within Salesforce-bringing data-backed insights to solve business challenges that impact both our internal employees, and external customer experience.

About Digital Enterprise Experience (DEX) UX Design

Digital Enterprise Experience (DEX) UX Design is an internal shared-services team within Salesforce, focused on employee experience across Salesforce\'s internal infrastructure, as well as go-to-market user experience across a suite of customer- and market-facing salesforce.com domains. We help our own internal business units, like Employee Success, Global Safety & Security, Sales, and Customer Success, recognize and adapt to change in their business landscape. DEX UX partners with its business stakeholders to chart a course towards a more robust, AI-driven digital future, through human-centered design.

As a shared services UX team, our typical UX workstreams combine elements of strategic advisory, visioning, user research, design strategy, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design. Join us as we work to enable our employees and customers to live their best work lives.

If you\'re interested in...

Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge

Working on cross-disciplinary teams that balance business unit subject matter expertise, with a beginner\'s mind

Experimenting and prototyping with emerging technologies to bring ideas to life in new ways

Honing your storytelling craft to create engagement and conviction for stakeholders and customers

Using research and design methods to catalyze change at the executive level

Responsibilities

Collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present meaningful insights

Plan, design, and lead research strategy that inform business, product and design decisions for multiple product areas in a domain

Define and consolidate quantitative and qualitative research, including surveys, usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design

Work closely with partners across multiple teams to clearly define and prioritize user research needs and lead efforts to execute on necessary research

Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints

Actively find opportunities to improve the user experience across your business domain

Estimate work effort and define work plans and research project timelines

Present actionable, creative, compelling insights and recommendations to multiple teams and stakeholders across the organization

Contribute to the team by providing research ops support, staying tapped into emerging trends and methods, leveraging your strengths to help others grow and evolve our team, the UX Research practice and our culture

Distill complex multi-method research reports into understandable, compelling, connected and actionable insights to multiple teams / leadership levels across the business domain

Basic Qualifications

1-3 years of relevant work experience (including internships) conducting research as part of an internal or agency team and / or academic studies in a relevant field (e.g., anthropology, business, behavioral science, design, psychology)

Experience with various research methods : in context qualitative research, diary studies, IDIs, moderated and unmoderated usability, and surveys

Experience working firsthand with UX design and software product teams and planning UX research across the product lifecycle

Ability to develop creative, flexible and rapid approaches to user experience problems

Effective communication and storytelling skills, with experience presenting to diverse audiences that translate findings into business impact

Strong understanding of design thinking and user-centered practices

Enthusiasm for working in a collaborative environment with a culture of feedback

Exemplary verbal, presentation, and written communication skills

Ability to multi-task, prioritize, and manage time effectively

Positive attitude, bias toward iteration & action, and ability to work with Product, Engineering, and Architecture colleagues in ways that build relationships and uplift UX maturity

We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly

Preferred Qualifications

Experience conducting qualitative research in a B2B setting

Experience with enterprise software solutions

Experience working in digital and emerging technologies

Experience with journey mapping and storytelling

User testing platforms, Figma, Adobe Creative Suite, Canva, LucidChart, and GPT model experience

Subject matter expertise in consumer product, Global Safety & Security, HR (including Employee Success), and / or Real Estate & Workplace Services functions and users

About DET

From UX strategists and developers to product owners and architects, our DET team provides a suite of products and enterprise applications across the entire company that enable the success of Salesforce - both the company and the platform. Our employees, partners, and customers all expect an AI-enabled, consumer-grade experience at work, and DET delivers that through intentional, thoughtful use of Salesforce and vendor technologies. We create trusted, smart, scalable solutions for our customers - internally and externally - around the world.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.

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