Traffic Management Center (TMC) Quality Assurance Representative

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820 / SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description :

The Traffic Management Center (TMC) Quality Assurance Representative is responsible for ensuring the accuracy, integrity, and quality of traffic data within the TMC. This role involves monitoring operations, analyzing, and improving processes and systems to support efficient traffic management and incident response.

THIS IS 24 / 7- and 365-DAYS per year OPERATION . The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands or significant events.

Essential Duties and Responsibilities :

• Quality Assurance : Develop and implement quality standards and procedures to ensure the accuracy and reliability of traffic data
• Monitoring Operations : Continuously monitor traffic data for inconsistencies, errors, and anomalies, and take corrective actions as necessary
• Data Analysis : Analyze traffic data to identify trends, patterns, and areas for improvement. Provide actionable insights to enhance traffic management operations.
• Incident Management : Verify and classify traffic events such as congestion, accidents, special events, and construction using various monitoring tools
• Reporting : Generate and distribute traffic reports and updates, detailing the nature of incidents, severity, and impact on traffic flow
• System Management : Monitor and adjust dynamic toll rates based on traffic conditions and established guidelines
• Collaboration : Work closely with TMC staff, maintenance technicians, and interagency traffic management personnel to implement data quality measures
• Continuous Improvement : Participate in review processes and identify areas for improvement in TMC data management and operations
• SOP Review : Regularly review and provide feedback on Traffic Management Center Standard Operating Procedures (SOPs) to ensure they remain current and effective
• Training Materials : Create, update, and maintain all TMC training materials to ensure comprehensive and up-to-date staff onboarding and ongoing education

Qualifications (Knowledge, Skills & Abilities) :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required to satisfactorily fulfill those duties.

Education & Experience :

Qualification Required :

Computer Skills :

Work Environment & Physical Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.