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Bronze Customer Order Specialist

Bronze Customer Order Specialist

Service Corporation InternationalHouston, TX, US
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Customer Order Specialist

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design / layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy / integrity and ensure that all artwork and image files are properly maintained.

Job Responsibilities

  • Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
  • Provide the highest level of customer service to both internal and external customers
  • Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
  • Meet the weekly productivity goals set forth for the Bronze Memorial team
  • Catalog, update and maintain digital library of all projects within established filing system
  • Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

Minimum Requirements

Education

  • High school diploma or equivalent
  • Experience

  • One year of customer service or call-center related experience required
  • Knowledge, Skills and Abilities

  • Ability to adjust priorities when appropriate to meet weekly productivity goals
  • Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
  • Attention to detail / accuracy; proofreading and quality control skills
  • Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
  • Demonstrated effective communication skills, both oral and written
  • Ability to work well as part of a cohesive team
  • Work Conditions

    Work Environment

    When considering the work environment associated with this job, the following factors may apply :

  • Work indoors during all seasons and weather conditions
  • Standard business dress is required
  • Work Postures

    When considering the work postures associated with this job, the following factors may apply :

  • Sitting continuously for many hours per day, up to 6 hours per day
  • Physical Demands

    When considering the physical demands associated with this job, the following factors may apply :

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Work Hours

    When considering the work hours associated with this job, the following factors may apply :

  • Working Saturdays when necessary to meet the weekly productivity goal.
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    Customer Order Specialist • Houston, TX, US

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