SCOPE :
The primary responsibilities of this position are to help service customers with the paying and
receiving functions of the bank including answering customer questions and addressing their
concerns to deepen customer relationships and attract additional customers.
AREA OF RESPONSIBILITY :
Transaction Processing
- Records customer transactions and issues receipts
- Balances daily transactions and reports discrepancies to the Head Teller
- Processes checks and cash, following the specified procedures
- Orders money supply for the bank, and counts incoming cash
- Places holds on accounts, processes change orders and accepts loan payments
- Regulates automated teller machines and night depository
- Balances cash drawer at the end of the shift, reporting any discrepancies to the Head
Teller
Customer Service
Promotes and informs customers of the bank's products and servicesAnswers customer questionsCOMPETENCIES : Communicating
Communicates in a straightforward and assertive fashionUpdates relevant people with timely informationListens carefully to what others are sayingRespects and considers all opinions, even counter-opinionsDemonstrating Integrity
Assumes responsibility for mistakes and failuresDemonstrates consistency between what is said and what is doneBehaves according to sound ethical and legal standardsWorking with Others
Is respectful of othersBalances individual goals with team goalsBuilds and maintains productive relationships with people throughout the organizationAdapting to Change
Maintains composure in frustrating situationsDemonstrations flexibility in working with othersAdapts to help others adapt to changeClient Service
Effectively responds to customer needsAnswers customer questions and fully addresses their concernsQuickly and practically solves customer's problemsDemonstrates appropriate discretion; keeps confidential information privateRepresenting the Bank
Demonstrates good interpersonal communication and presentation skillsManages difficult customer situations and treats others with respectMaintains a neat and professional appearanceProfessional Excellence
Demonstrates a consistently high level of professional judgmentProvides customers with accurate and reliable financial informationDemonstrates strong customer service and communication skillsMaintains independent and objectivity in carrying out job responsibilitiesJOB KNOWLEDGE :
General business and financial knowledgeTeller job knowledgeKnowledge of department-related financial services regulations and complianceKnowledge of fraud : prevention and detectionKnowledge of the company's products, services and policiesCOMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations
as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach
with hands and arms.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8 : 30am to
5pm. This position regularly requires long hours and frequent weekend work.
TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight
travel may be expected.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
EDUCATION AND OTHER REQUIREMENTS :
Prefer a high school degree or equivalent.1-2 years experience in a related position preferred.This job requires skills needed in a typical office environment. This includes computerskills, communication skills, as well as utilization of office equipment.
Must have the dexterity to count money.Must be able to lift at least 30 lbs.Must be able to sit or stand for an extended period of time.