Member Service Representative - Bilingual

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Member Service Representative- Bilingual

The bilingual Member Service Representative will be part of our talented remote Contact Center team. The bilingual Member Service Representative is trained to answer phone calls within all queues and assist both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. The bilingual Member Service Representative will also assist Spanish speaking callers when escalating or transferring to other queues or departments as needed to ensure service issues are resolved. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.

Member Service Representative- Bilingual

The bilingual Member Service Representative will be part of our talented remote Contact Center team. The bilingual Member Service Representative is trained to answer phone calls within all queues and assist both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. The bilingual Member Service Representative will also assist Spanish speaking callers when escalating or transferring to other queues or departments as needed to ensure service issues are resolved. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.

S3 STAR Values

• Service
• Teamwork
• Attitude
• Results

Location : Remote

Top Job Responsibilities

Other Responsibilities And Opportunities

Qualifications & Skills

FLSA : Nonexempt

Perks And Benefits

About S3

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America's most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status."

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment

Cognitive Requirements

Constantly : Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement / reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential / sensitive information; Exhibit excellent customer service skills

Occasionally : Perform basic mathematical computations

Physical Requirements

Constantly : Sit- Remaining in a seated position for long periods of time; Use hands / fingers for repetitive keyboard & hand motion; Speak coherently

Emotional Effort

Internal / External Interaction

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Banking

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