Product Serviceability Engineer

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Join to apply for the Product Serviceability Engineer role at Liebherr Group

The Product Serviceability Engineer enhances the serviceability, maintainability, and lifecycle efficiency of mining truck platforms. This role bridges product engineering with field realities—ensuring that appropriate information is provided so that mining trucks are designed for reduced downtime, technician efficiency, and long-term cost-effectiveness. A core responsibility of this position is to develop and apply quantitative Serviceability and Maintainability Indices, which will be used to evaluate and guide design decisions across all mining truck models.

Responsibilities

• Provide data to assist engineering design teams to provide critical feedback in design reviews from a customer support perspective.
• Evaluate truck design using a Serviceability Index that quantifies component accessibility, tool requirements, disassembly time, and spatial constraints.
• Apply a Maintainability Index to measure routine task complexity, expected technician skill level, frequency of maintenance, and time on task.
• Participate in design reviews to influence design decisions using these indices as performance benchmarks.
• Gather insights from fleet operators, technicians, and service teams to identify pain points and improvement opportunities.
• Translate field feedback into actionable design inputs, aligned with KPI-based serviceability goals.
• Validate that service intervals, replacement procedures, and tool usage reflect real-world conditions and technician capabilities.
• Collaborate with diagnostics and telematics teams to provide input on remote fault detection, ensuring they are technician-friendly and minimize troubleshooting time.
• Review data from predictive maintenance algorithms with field service patterns and key maintainability metrics.
• Support the development of optimized service schedules based on data trends and coordinated part replacements.
• Contribute to the development of pre-packaged service kits for components with similar lifecycles or replacement schedules.
• Lead creation and validation of technician guides, service manuals, and post-service test protocols.
• Train internal teams and service partners on simultaneous maintenance strategies and best practices derived from index-based evaluations.
• Improve and develop Serviceability Index Scores and increase average accessibility and modularity ratings across truck platforms.
• Develop Maintainability Index Scores and Improve task time, tool count, and procedure simplicity metrics.
• Monitor Mean Time to Repair (MTTR) : Reduction in average service time for routine maintenance and field repairs.

Competencies

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus : Tier II

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.

Location

Liebherr Mining Equipment Newport News Co.

23607 Newport News, VA

United States (US)

Contact

Melissa Silva

melissa.silva@liebherr.com

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Industrial Machinery Manufacturing

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