Client Service Advisor

Client Service Advisor

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the CIBC Chicago Private Banking team, you'll work closely with our Private Bankers to deliver a full-service experience to our high-net-worth clients. As a Client Service Advisor, you'll foster strong relationships with clients, support their banking and financial needs, and provide an exceptional client experience. You'll manage administrative tasks, prepare for client meetings, assist with transaction processing, and proactively follow up to ensure satisfaction. You'll have the opportunity to deepen your expertise in private banking and advance your career within CIBC's dynamic environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed :

• Client engagement Deliver superior service by maintaining active account files, preparing reports and presentations, and responding to client inquiries with professionalism and care. Understand client needs and recommend solutions, ensuring every interaction demonstrates that CIBC listens and cares about our clients' unique goals.
• Relationship building Partner with Private Bankers to support portfolio management and business development efforts. Engage in outreach activities, uncover new business opportunities, and ensure clients feel valued and connected to the right specialists and resources.
• Leveraging technology Accurately and efficiently process client transactions, maintain documentation for retention, and stay informed of policy and procedure changes. Utilize available technology to streamline tasks and enhance the client experience.

Who you are :

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $60,000 - $70,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

This position does not offer visa sponsorship.

What CIBC offers :

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com .

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location : IL-120 S LaSalle St

Employment Type : Regular

Weekly Hours : 40

Skills : Analytical Thinking, Banking, Cash Flow Analysis, Client Service, Customer Experience (CX), Post-Sales Support, Product Knowledge, Transaction Banking