Operations / Dispatch and Customer Service Support

Job Description

Job Description

Join the Good Greek Van Lines Team – Leaders in Long-Distance Relocation!

Are you seeking an innovative, fast-paced, and rewarding opportunity to advance your career in the logistics and relocation industry?

Look no further! Good Greek Van Lines, the long-distance moving division of Good Greek Moving & Storage, is expanding its team of professionals. Recognized as a top-tier provider in the national relocation space, Good Greek Van Lines specializes in full-service long-distance moving solutions across the country, offering expert coordination, secure transport, vehicle shipping, storage solutions, and elite concierge services.

We are currently hiring for an Operations / Dispatch and Customer Service Support position—an essential and multifaceted role within our long-distance moving operations. This individual will work closely with our long-haul drivers, logistics teams, compliance personnel, and valued customers to ensure timely, safe, and seamless interstate relocations.

We’re seeking a dynamic, organized, and motivated professional with a forward-thinking mindset who thrives in a fast-moving environment. You must be comfortable juggling multiple responsibilities, delivering top-notch customer service, and maintaining clear communication across various teams and time zones.

Why Join Good Greek Van Lines?

Industry-leading reputation in long-distance moving

High-growth environment with advancement opportunities

Competitive compensation and comprehensive benefits package

Key Skills & Qualifications

Industry Experience Required

Exceptional attention to detail

Proficient in accurate data entry and documentation

Strong verbal communication and active listening skills

High energy, dependable, and solutions-oriented

Experienced in CRM and dispatch software systems

Strong multitasking and time management abilities

Ability to thrive under pressure and tight timelines

1–3 years of operations, logistics, or dispatch experience (long-distance preferred)

Bilingual (Spanish / English) is a plus

Familiarity with DOT and FMCSA compliance a strong advantage

Core Responsibilities

Coordinate long-distance job schedules and dispatch logistics

Maintain daily communication with drivers on multi-day interstate routes

Ensure DOT compliance and document / report violations as needed

Monitor driver progress, provide ETAs, and update CRM systems in real-time

Act as a liaison between customers, dispatchers, and the customer service team

Maintain driver-helper pairings and job capacity planning

Handle inbound and outbound calls, address customer inquiries, and resolve issues

Ensure accurate documentation of mileage, delivery notes, and service quality

Provide proactive updates and customer reassurance throughout the move cycle

Job Type : Full-Time

Salaried Position

Compensation & Benefits :

Competitive salary

Paid training

Comprehensive benefits package (medical, dental, vision, etc.)

Opportunities for advancement within the Good Greek organization

Good Greek and our affiliates are equal opportunity employers. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.