Partner Policy Specialist

A company is looking for a Partner Specialist to manage partner policy life cycles and provide high-quality support.

Key Responsibilities

Act as a subject matter expert for customer service, billing, and audit processes related to partner policies

Independently manage all aspects of the partner policy life cycle, including policy setup, billing adjustments, and renewals

Address escalated issues and collaborate with internal teams to improve processes and resolve partner inquiries

Required Qualifications

High School Diploma or GED required; Bachelor's Degree or college coursework preferred

2+ years of customer service experience required

1+ year of experience providing operational support in a fast-paced environment preferred

1+ year of experience with data analysis and understanding of workers compensation operational practices required

Familiarity with G-Suite Tools, Salesforce, and collaboration tools preferred