DLE Title Consultant

DLE Title Consultant

Agency : 640 SERVICE OKLAHOMA

Supervisory Organization : OKC Classen Store

Job Type : Regular

Compensation : The Service Oklahoma offers a generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Position Responsibilities

MV Transactions :

• Responds to questions and inquiries via telephone, mail, or in-person from SOK customers and / or Licensed Operators.
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO's.
• Processes all title corrections that require payment.
• Composes title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general questions through Teams for the SOK phone bank.
• Provides backup coverage for the store at SOK HQ when necessary.
• Balances cash daily.
• Assists in projects as assigned, such as DL transactions.
• Other duties as assigned.

DL Transactions :

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Knowledge, Skills, & Abilities

Additional KSA's :

Education & Experience

The preferred minimum qualifications for this position are :

Preference may be given to candidates who :

Special Requirements

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.