Call Center Customer Support TechOneTouch Direct • Tampa, FL, US
Call Center Customer Support Tech
OneTouch Direct • Tampa, FL, US
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Call Center Customer Support Tech
OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.
As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact!
Key Responsibilities :
- Offer technical support and troubleshooting assistance for customer inquiries.
- Guide customers through product setup, configuration, and usage.
- Resolve customer issues by providing clear instructions and solutions.
- Document all customer interactions and solutions in our system.
- Work collaboratively with team members to ensure high-quality customer service.
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Customer Tech Support • Tampa, FL, US
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