Field Operations Manager

Job Description

Job Description

Job Title - Field Operations Manager

Full-Time / Exempt

Reports to VP of Operations

Base Salary - $110,000 - $120,000

Total Compensation -$120,000–$130,000 (with bonus)

About Sloomoo Inc.

Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses : it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful.

The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible.

There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work).

Position Summary :

The Field Operations Manager is responsible for supporting the day-to-day operations across all Sloomoo locations by partnering closely with General Managers to ensure an exceptional guest experience, a safe and efficient work environment, and strong team support. This role reports directly to the VP of Operations and collaborates cross-functionally with HR, Marketing, and Retail. The ideal candidate brings strong leadership, organizational, and problem-solving skills to drive operational excellence, foster team development, and support company-wide goals. This position requires the ability to travel frequently, with travel comprising approximately 50-75% of the work schedule as business needs dictate.

Responsibilities :

Partner with General Managers to oversee daily venue operations, including guest services, retail, events, and team support.

Support GMs with hiring, onboarding, scheduling, and performance management for hourly and lead staff.

Ensure consistent execution of operational standards, SOPs, brand guidelines, and safety protocols across locations.

Monitor guest experience metrics (e.g., NPS), address on-site escalations, and implement solutions to drive satisfaction.

Coordinate with HQ to execute retail merchandising plans, inventory audits, and floor resets.

Collaborate with cross-functional teams to implement new programs, promotions, and experience updates.

Support daily opening and closing procedures, ensuring completion of required checklists and readiness standards.

Track labor, supply usage, and operational expenses to help locations meet budget targets.

Conduct regular safety walkthroughs and ensure incident reports are completed and escalated within 24 hours.

Promote a culture of joy, inclusivity, creativity, and accountability across all Sloomoo teams.

Perform other duties as assigned.

Qualifications :

7+ years of progressive operations or management experience, ideally in hospitality, entertainment, or retail, with at least 2–3 years in a multi-location or field support role.

Proven leadership skills with the ability to inspire, coach, and hold teams accountable.

Excellent communication, time management, and organizational abilities.

Strong problem-solving mindset with a detail-oriented, hands-on approach.

Experience collaborating cross-functionally with HR, marketing, and retail teams.

Comfortable working evenings, weekends, and holidays — our busiest and most joyful times.

Familiarity with POS, scheduling, and ticketing systems is a plus.

A passion for creating exceptional guest experiences and delivering joy in a fast-paced environment.

Inclusivity Commitment :

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability, or other applicable legally protected characteristics.