Product Investigation Specialist

Job description :

One of our large clients in the medical device industry is seeking a Product Complaint Investigator to join their team here in Jacksonville. This person will be responsible for :

Responsibilities :

• Evaluate and investigate customer complaints related to Johnson & Johnson product quality issues and concerns.
• Review Device History Records (DHRs) and document findings in the Complaint Handling System (CHS).
• Review complaint investigation results, ensuring compliance with regulatory requirements.
• Perform product receiving and testing, documents result in a timely manner per applicable procedures.
• Determine if further investigation activities are needed based on investigation results including Failure investigations
• Collaborate with technical teams, subject matter authorities, medical safety team, and manufacturing sites to ensure effective data analysis, and closure of investigations.
• Coordinating equipment repairs, maintenance, and calibration activities, ensuring operational excellence across the organization with the appropriate teams.

This position pays between $17-20 / hour.

Required Skills & Experience :

Nice to Have Skills & Experience :

Job Type : Contract

Benefits :

Work Location : In person