Area Coach

Area Coach

The Area Coach (AC) provides overall leadership and direct supervision of approximately 6 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis.

Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Priority #1 : Build Management Capability : People

• Role model the Teamwork and Customer Dedication principles
• Find and hire the best RGMs, Assistant General Managers and Shift Managers.
• Personally conduct orientation to set up new managers for success.
• Build a deep bench of talented restaurant leaders.
• Coach your RGMs in their restaurants.
• Impart skills every day to grow performance and to develop.
• Takes action without being told, goes beyond what is simply required and maintains a high activity level.
• Create and assist in maintaining culture, promoting recognition and career growth within your stores
• Handling certain HR related items, culture surveys within units to promote a healthy workplace

Priority #2 : Ensure Consistent Customer Satisfaction : Customer

Priority #3 : Coach Process and Discipline Around the P&L : Sales and Profits

Job Requirements and Essential Functions