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Assistant Director of Venue Operations | Full-Time | Miami Beach Convention Center

Assistant Director of Venue Operations | Full-Time | Miami Beach Convention Center

Oak View GroupMiami Beach, FL, US
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Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Assistant Director Of Venue Operations

Reporting directly to the Director of Venue Operations, and working in collaboration, the Assistant Director of Venue Operations supports the overall leadership and management of all aspects of engineering, maintenance, management, and operational functions at the MBCC and its Campus. This position ensures building systems operate at peak performance, remain event-ready, and internal teams and contract partners deliver exceptional customer service and venue management. The role leads a comprehensive preventive maintenance program, capital projects, sustainability initiatives, and event-related venue operations.

The Assistant Director of Venue Operations collaborates closely with the MBCC OVG internal departments MBCC contract partners (F&B, AV-Rigging-Digital, Internet Services, Electrical), and external contract partners to ensure optimal performance, regulatory compliance, safety, and client & attendee satisfaction.

This role pays an annual salary of $95,000-$110,000. Benefits for full-time roles : Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until November 14, 2025.

About The Venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors, and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach, is under development and slated to open in late 2027.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC's immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Responsibilities

Essential Duties and Responsibilities :

  • In collaboration with the Director of Venue Operations, support the management, operations and maintenance of all contracts and agreements that fall within the Venue Operations scope, including but not limited to the preparation of contract abstracts and the negotiation of new or existing agreements.

Contract Management

  • In collaboration with the Director of Venue Operations, support the management, operations and maintenance of all contracts and agreements that fall within the Venue Operations scope, including but not limited to the preparation of contract abstracts and the negotiation of new or existing agreements.

    • Venue Operations

  • Oversee daily operations and long-term planning of all engineering systems, including HVAC, mechanical, electrical, plumbing, lighting, and life safety.
  • Supervise a multi-trade team including electricians, mechanical, HVAC techs, plumbers, carpenters, painters, locksmiths, Venue Technician / Helper and other operations trades.
  • Conduct interview, schedule, train, develop, coach and counsel, provide open communications, make recommendations to performance reviews through HR systems such as Lattice.
  • Prioritize service requests and projects; schedule and monitor the service performed.
  • Develop, implement and maintain standard operating procedures (SOPs), policies, procedures and best practices for the MBCC Campus, property, equipment, tools, grounds and other assets are properly maintained.
  • Conduct routine inspections and ensure systems meet safety, sustainability, and operational benchmarks.
  • Work Planning and Coordination : Plan, direct, manage and coordinate the work plan for venue maintenance operations, ensuring that Corrigo is integrated into the workflow for effective monitoring and troubleshooting.
  • Assign and review work activities, projects, and programs; meet with staff to resolve issues and monitor work progress.
  • Evaluate work methods, procedures, and outcomes to maintain optimal venue operations.
  • Working knowledge of the MBCC Event Planning Guides.
  • Respond promptly to venue-related service requests and emergencies with a customer-first mindset.
  • Test and examine the life safety systems to ensure they are 100% operational at all times to protect the asset, attendees, employees, venue, and contract partners.
  • Research and secure services and equipment / parts, review purchase requests for department and monitor expenses to ensure budgeted goals are met / exceeded.
  • Assist in the administration of the department by preparing and maintaining logs, records or other documentation to ensure a smooth operation and minimize liabilities.
  • Collaborate with other departments to facilitate seamless projects and or event execution.
  • Implement safety protocols and best practices in all aspects of operations.
  • Perform other related duties as assigned

    • Capital Projects & Asset Management

  • In collaboration with the Director of Venue Operations, assist with project management of capital improvements, renovations, and infrastructure upgrades.
  • Coordinate with architects, engineers, consultants, and contractors from design through completion.
  • Maintain accurate venue documentation, records, and inventory. E.g. as-builts

    • Event Support & Venue Readiness

  • Participate in Event Services related meetings which impact the MBCC Campus operation.
  • Collaborate with Event Services to ensure venue infrastructure supports all event requirements and coordination for event-specific HVAC, electrical, and mechanical needs.
  • Serve as operational liaison for events, ensuring readiness and quick resolution of on-site issues.

    • Compliance & Safety

  • Ensure compliance with city, local, state, and federal regulations.
  • Maintain and enforce hazardous materials communication and material safety data compliance.
  • Oversee safety protocols for MBCC Campus infrastructure of fire protection systems and emergency power.

    • Budgeting & Financial Management

  • Assist in developing and managing the department's annual budget.
  • Monitor expenditures, prepare forecasts, and recommend cost-saving and or revenue initiatives.
  • Review and order supply / equipment and contractor services.
  • Working knowledge of financial management systems (budget, accounting, work orders, purchase orders, procurement, inventory management)

    • Sustainability & Energy Management

  • Monitor and analyze utility consumption; recommend energy-saving solutions.
  • Assist in developing and maintaining a robust energy management plan / system.
  • Support MBCC and City-led sustainability programs and resiliency efforts.
  • Participate in MBCC's Sustainability Committee.

    • Team Development & Leadership

  • Adhere and manage the collective bargaining agreement in place with IBEW union. Collaborate with the Human Resources Director to manage any collective bargaining agreement related topics.
  • Foster a culture of developmental trade skills, customer service and venue excellence, safety, accountability and continuous improvement.
  • Collaborate across departments and contribute to leadership and safety committees.
  • Actively participate in internal / external networking opportunities and or industry associations / certifications (E.g. IAVM, IFMA, EIC, etc.)

    • Qualifications

    Qualifications :

  • OSHA Compliance Knowledge : Familiarity with OSHA safety requirements, ensuring proper safety protocols in the operation and maintenance of HVAC systems, including chiller units.
  • Strong experience in the Convention Center / Hotel industry or similar building, campuses and facilities.
  • Comprehensive Commercial HVAC Understanding : Demonstrated expertise in maintaining and repairing a wide range of HVAC systems, with a specific focus on commercial environments
  • Comprehensive understanding of building management / life safety and preventive maintenance systems.
  • Chiller System Proficiency : Strong background in the operation, repair, and maintenance of water-cooled and air-cooled chiller systems, ensuring optimal performance, energy efficiency, and system longevity.
  • Bachelor's
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