Service Manager

Description

Service Manager

Winter Haven, Florida

Your role in our success will be :

The Service Manager is responsible for overseeing all aspects of the retail propane Service Department operations. This job contributes to Florida Public Utilities' success by leading the Service Department within an assigned service area to create and maintain the experience for our customers and partners. In particular, a majority of time is spent overseeing the Service Department's workforce, making staffing and operating decisions, recruiting and maintaining a list of qualified contractors, performing daily field work as required, and managing safety and security within the Service Department.

What you'll be working on :

• Directly supervises all employees in the Service Department.
• Provide efficient use of service department personnel and equipment through effective scheduling and customer billing.
• Prepare work orders as needed
• Prepare job costing estimates as needed
• Schedule service personnel in a manner that assures work is being completed to meet customer expectations.
• Perform field service work as required
• Participate in "on-call" rotation as required by the district manager
• Manage contractors to maximize profitability and customer service
• Recruit and maintain list of qualified contractors to perform service work as required.
• Review completed work orders for accuracy
• Inspect completed jobs on a random basis for quality control.
• Ensure that training is provided to familiarize personnel with Company Service Policy and O&M procedures.
• monitor and evaluate the performance of department personnel.
• Review and submit payroll.
• Keep abreast of all rate changes and ensure proper billing
• Price out completed jobs
• Resolves complaints of dissatisfied customers.
• Review scheduling for service personnel to assure work is being completed and customers are satisfied.
• Review completed work orders to evaluate the accuracy and the effectiveness of the work performed.
• Physically inspect completed jobs on a random basis to ensure compliance with Company and industry standards.
• Price completed jobs and forward to Customer Accounting for further processing.
• Maintain appropriate parts inventory, prepare Purchase Requisitions and initiate orders for additional parts stock, as necessary.
• Prepare Purchase Requisitions and initiate orders for operating equipment and supplies.
• Participation in preparation of budgeting of accounts.
• Perform other duties as assigned by the District Manager.

Who you are :

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What's in it for you? Joining the CUC team will get you :

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.