Front Desk & Patient Experience Coordinator

Dynamic Front Desk & Patient Experience Coordinator

Are you the kind of person who can light up a roomwhether it's in person or over the phone? Do you thrive on juggling tasks with a smile while making every patient feel like the most important person in the building? We're looking for an energetic, people-loving multitasker with impeccable organizational skills and a genuine passion for customer care. In this role, you'll be the heartbeat of our clinic, creating a welcoming environment while keeping our front desk running like clockwork.

At Trilogy, we believe healthcare should feel personal, welcoming, and empowering. Our family of practices at Trilogy Wellnessprovides patient-centered care that blends clinical excellence with genuine compassion. We're more than just a workplace; we're a team of passionate professionals who support each other, celebrate successes, and work together to make a difference in our community. Every role, from our clinicians to our front desk, plays a vital part in creating an environment where patients feel valued, heard, and encouraged on their path to recovery. If you're looking to join a team that values both professional growth and a positive, people-first culture, you'll feel right at home with Trilogy.

Responsibilities & Duties :

• Greet and engage every patient with a warm, professional, and friendly demeanorboth in person and on the phone.
• Schedule all incoming patients and register them in the EMR system.
• Obtain initial authorizations from insurance companies and updated prescriptions.
• Accurately collect and record patient payments daily.
• Timely fax, scan, and follow up on documentation (referrals, Plans of Care, re-evaluations).
• Resolve scheduling conflicts in collaboration with therapists.
• Route phone calls and messages efficiently.

Benefits & Perks :

Job Requirements :