Talent.com
Technical Support Specialist

Technical Support Specialist

VirtualVocationsStaten Island, New York, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Technical Support Agent.

Key Responsibilities

Collaborate with business units and technical teams to clarify requests and track task progress

Monitor system performance using Grafana and conduct root cause analysis with OpenSearch / Elastic Search

Manage support tickets in JSM / Jira, ensuring timely updates and resolutions

Required Qualifications

1+ years of experience in customer support or technical support

Upper-Intermediate level proficiency in English

Experience with OpenSearch / Elastic Search and Grafana is a plus

Proficiency in Atlassian Jira for ticket management

Experience as a QA is beneficial

serp_jobs.job_alerts.create_a_job

Technical Support Specialist • Staten Island, New York, United States