Digital Support Specialist

Job Description

Job Description

WORK ENVIRONMENT :

We are a remote first company. This role, as most of our positions, is remote. You may be

required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY :

The Digital Support Specialist supplies a multi-faceted approach to providing support for our

Launch clients. Digital Support Specialists will be responsible for monitoring, reviewing and

approving customer applications submitted through our retail account onboarding platforms. A

Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and

ensure contractual Service Level Agreements are adhered to. This role also serves a part of the

Digital Support Team by fielding all incoming customer phone calls and various forms of digital

communication from Nymbus Launch clients. This position is responsible for solving customer

issues, performing various account maintenance requests and providing additional support as

necessary to create a seamless one touch resolution for each customer. This role also requires a

high level of dedication to providing excellent customer service both over the phone and through

various digital channels. This position requires schedule flexibility in order to meet the

Company's scheduling demands of a 24 / 7 / 365 Contact Center.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES :

• Efficiently answer inbound calls, secure messages and other communications from digital

bank clients.

account onboarding.

completely and accurately resolve their issue on first contact, reporting problems in

systems and identifying client impacting situations proactively

tickets and inquiries.

systems to adequately verify new code and enhancements are fully vetted.

procedures while adhering to respective regulations and policies.

exercising discretion and independent judgement.

initiatives and skill-building activities to enhance product knowledge, systems

knowledge, sales and client relations skills.

results.

processes or procedures through daily job functions.

QUALIFICATIONS :

customer service role (Bank Teller, etc.)

SALARY & BENEFITS :

Dental premiums)

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let's Go!