Talent.com
Service Manager/Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WI
Service Manager/Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WIZoomlion Heavy Industry NA, Inc. • Milwaukee, WI, US
Service Manager / Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WI

Service Manager / Service Engineer at Zoomlion Heavy Industry NA, Inc. Milwaukee County, WI

Zoomlion Heavy Industry NA, Inc. • Milwaukee, WI, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Service Manager / Service Engineer

Location : US or Canada

Responsibilities

Customer Support and Technical Services

  • Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
  • Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

  • Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
  • Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

    • Problem Analysis and Improvement

  • Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
  • Follow up on issue resolution to ensure customer problems are thoroughly addressed.

    • Customer Relationship Maintenance

  • Conduct regular customer visits, gather feedback, and improve service experiences;
  • Collaborate with the sales team to identify new business opportunities with existing customers.

    • Field Service Coordination and Management (For Manager Position)

  • Develop and oversee field service plans, ensuring tasks are completed on schedule;
  • Manage the after-sales service team, set performance goals, and enhance the team's professional capabilities.

    • Requirements

    Educational Background :

  • Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

    • Work Experience :

  • A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
  • Experience in customer management is preferred (for manager position).

    • Skills Requirements :

  • Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
  • Strong problem-solving and analytical skills;
  • Excellent communication and customer service skills;
  • Ability to adapt to fieldwork environments and willingness to travel as needed.

    • We Offer :

  • Competitive salary and performance bonuses;
  • Comprehensive career training and development opportunities;
  • A collaborative team environment with clear paths for advancement.

    • Join us and shape the future with a global leader in machinery and equipment!

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Service Heavy • Milwaukee, WI, US

    Job_description.internal_linking.related_jobs
    Service Suite Account Manager

    Service Suite Account Manager

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Suite Account Manager to serve as the primary business liaison for assigned dealership Fixed ops departments. Key Responsibilities Build and maintain strong rela...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Enablement Manager

    Sales Enablement Manager

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sales Enablement Manager to drive sales excellence and empower the commercial team.Key Responsibilities Develop a scalable enablement roadmap aligned with revenue and g...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Manager I

    Retail Sales Manager I

    Premier Wireless • Hartford, WI, US
    serp_jobs.job_card.full_time
    WIRELESS RETAIL SALES / STORE MANAGER.Join the Premier Wireless team and watch your success soar! We can promise you an environment that not only brings out the best in you but rewards you with an ab...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Enterprise Implementation Manager

    Enterprise Implementation Manager

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Enterprise Implementation.Key Responsibilities Oversee a team of Implementation Specialists for successful customer onboarding Report on customer satisfaction...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Assistant Automotive Service Center Manager

    Assistant Automotive Service Center Manager

    Blain's Farm & Fleet • Oak Creek, WI, US
    serp_jobs.job_card.full_time
    Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Distribution Manager

    Distribution Manager

    Uline, Inc. • Pleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    Pay from $160,000 to $250,000 per year.Are you a warehouse strategy pro passionate about boosting efficiency? Are you a dynamic, inclusive leader? As a Distribution Manager, you'll oversee Ulin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Customer Service

    Director of Customer Service

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Service to design and scale the service operation that enhances customer experience and retention. Key Responsibilities Lead the service department,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager of Contact Center Operations

    Senior Manager of Contact Center Operations

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Service Center Representative

    Service Center Representative

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Center Representative to provide high-quality customer support.Key Responsibilities Deliver comprehensive support to customers with complex issues Manage inbou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Engineer

    Field Service Engineer

    Trumpf, Inc. • Milwaukee, WI, United States
    serp_jobs.job_card.full_time
    As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Project Manager

    Service Project Manager

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Project Manager in Seattle, WA.Key Responsibilities Manage and execute full-scope technical projects from purchase order to installation Coordinate across mult...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Manager II / III (Asset Services)

    Sales Manager II / III (Asset Services)

    Woodward, Inc. • Milwaukee, WI, United States
    serp_jobs.job_card.permanent
    Woodward is committed to creating a great workplace for all team members.Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and sta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Readiness Engineer

    Service Readiness Engineer

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Readiness Engineer.Key Responsibilities Main point of contact for assigned projects, including new services and customers Develop test and certification plans ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Sales Manager- Fire Systems & Equipment

    Service Sales Manager- Fire Systems & Equipment

    J. F. Ahern Co. • Milwaukee, WI, United States
    serp_jobs.job_card.full_time
    Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?.With more than 145 years as a family-owned business, we've built a reputation as one o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    EH&S Manager

    EH&S Manager

    ATI • Cudahy, WI, United States
    serp_jobs.job_card.full_time
    From the edges of space to the bottoms of ocean, our materials are proven to perform and so is our team.We're hiring high performers as proven as our products. ATI Forged Products produces and ma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Product Manager, Ingredient Platforms

    Product Manager, Ingredient Platforms

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Manager, Ingredient Platforms.Key Responsibilities Identify and manage strategic relationships with global partners to secure ingredient supply Partner with Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Category Manager - Hard Services

    Category Manager - Hard Services

    VirtualVocations • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Category Manager, Hard Services.Key Responsibilities Develop and manage category strategies for hard services to achieve organizational goals Forge strategic relations...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager, Joint Use

    Senior Manager, Joint Use

    VirtualVocations • Racine, Wisconsin, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Joint Use.Key Responsibilities Direct and inspire a team of 8-15 professionals, fostering a culture of excellence and accountability Negotiate and main...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted