Macdonald & Company are proud to partner with a privately held real estate investment and development firm in their search for an Office & Property Operations Manager based in Pinehurst, North Carolina. The role plays a pivotal role in ensuring the smooth and professional operation of both the corporate office and the firm’s property portfolio. The ideal candidate will be an organized, service-minded professional who thrives in a dynamic environment and takes ownership of keeping people, systems, and processes running efficiently.
This is a multifaceted position that combines traditional office management with property operations support. The successful individual will oversee day-to-day office administration, HR coordination, and vendor management while also assisting with tenant relations, maintenance tracking, and operational reporting. It’s an excellent opportunity for a detail-oriented, proactive professional who enjoys variety, problem-solving, and contributing to the success of a growing real estate organization.
Key Responsibilities :
Front Office Operations & Administration
- Oversee day-to-day office operations to maintain a safe, efficient, and professional environment.
- Develop and implement internal processes to enhance operational efficiency and streamline workflows.
- Manage front office reception, correspondence, and general inquiries.
- Maintain company records, contracts, and compliance documentation.
- Oversee electronic document workflows and signature execution (DocuSign, internal systems).
- Manage office supply and equipment inventory, vendor contracts, and service providers.
- Coordinate with third-party IT providers to ensure seamless technology operations.
Human Resources & Staff Support
Partner with third-party HR provider to manage onboarding, payroll processing, and benefits administration.Oversee onboarding and training for new employees, ensuring smooth integration into company culture.Coordinate staff schedules, travel, meetings, and company events (including ICSC and industry conferences).Support leadership in staff communications, meeting preparation, and office events.Property Management & Tenant Relations
Serve as the first point of contact for tenant service requests and inquiries.Manage vendor relationships, ensuring timely dispatch, tracking, and completion of maintenance and repair work.Oversee insurance certificates, vendor compliance, and tenant record maintenance.Support scheduling and execution of inspections, capital projects, and property improvements.Utilize Yardi Facilities Manager (or similar platform) to track and manage work orders efficiently.Prepare property performance reports and operational summaries for leadership review.Departmental Collaboration
Support brokerage and marketing functions by maintaining contact databases and social media coordination.Collaborate with the Legal team on document management and execution.Contribute to special projects and cross-departmental initiatives that support company growth.Qualifications :
Bachelor’s degree in business, communications, or related field preferred.3+ years of experience in office management, property operations, or administrative leadership.Strong understanding of office systems, operations, and property management workflows.Exceptional organization, time management, and communication skills.Ability to lead independently and make sound decisions.Strong attention to detail with a service-minded approach.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Experience with Yardi or comparable property management software.Professionalism and integrity in all interactions with tenants, vendors, and colleagues.