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Office & Property Operations Manager

Office & Property Operations Manager

Macdonald & CompanyPinehurst, NC, United States
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Macdonald & Company are proud to partner with a privately held real estate investment and development firm in their search for an Office & Property Operations Manager based in Pinehurst, North Carolina. The role plays a pivotal role in ensuring the smooth and professional operation of both the corporate office and the firm’s property portfolio. The ideal candidate will be an organized, service-minded professional who thrives in a dynamic environment and takes ownership of keeping people, systems, and processes running efficiently.

This is a multifaceted position that combines traditional office management with property operations support. The successful individual will oversee day-to-day office administration, HR coordination, and vendor management while also assisting with tenant relations, maintenance tracking, and operational reporting. It’s an excellent opportunity for a detail-oriented, proactive professional who enjoys variety, problem-solving, and contributing to the success of a growing real estate organization.

Key Responsibilities :

Front Office Operations & Administration

  • Oversee day-to-day office operations to maintain a safe, efficient, and professional environment.
  • Develop and implement internal processes to enhance operational efficiency and streamline workflows.
  • Manage front office reception, correspondence, and general inquiries.
  • Maintain company records, contracts, and compliance documentation.
  • Oversee electronic document workflows and signature execution (DocuSign, internal systems).
  • Manage office supply and equipment inventory, vendor contracts, and service providers.
  • Coordinate with third-party IT providers to ensure seamless technology operations.

Human Resources & Staff Support

  • Partner with third-party HR provider to manage onboarding, payroll processing, and benefits administration.
  • Oversee onboarding and training for new employees, ensuring smooth integration into company culture.
  • Coordinate staff schedules, travel, meetings, and company events (including ICSC and industry conferences).
  • Support leadership in staff communications, meeting preparation, and office events.
  • Property Management & Tenant Relations

  • Serve as the first point of contact for tenant service requests and inquiries.
  • Manage vendor relationships, ensuring timely dispatch, tracking, and completion of maintenance and repair work.
  • Oversee insurance certificates, vendor compliance, and tenant record maintenance.
  • Support scheduling and execution of inspections, capital projects, and property improvements.
  • Utilize Yardi Facilities Manager (or similar platform) to track and manage work orders efficiently.
  • Prepare property performance reports and operational summaries for leadership review.
  • Departmental Collaboration

  • Support brokerage and marketing functions by maintaining contact databases and social media coordination.
  • Collaborate with the Legal team on document management and execution.
  • Contribute to special projects and cross-departmental initiatives that support company growth.
  • Qualifications :

  • Bachelor’s degree in business, communications, or related field preferred.
  • 3+ years of experience in office management, property operations, or administrative leadership.
  • Strong understanding of office systems, operations, and property management workflows.
  • Exceptional organization, time management, and communication skills.
  • Ability to lead independently and make sound decisions.
  • Strong attention to detail with a service-minded approach.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Experience with Yardi or comparable property management software.
  • Professionalism and integrity in all interactions with tenants, vendors, and colleagues.
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    Property Manager • Pinehurst, NC, United States

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