Support Manager

A company is looking for a Support Manager - SPM (Special Programs Management).

Key Responsibilities

Lead a client support team to address technical inquiries and solve problems

Manage service delivery operations, including workforce management and customer satisfaction metrics

Develop and implement processes to enhance customer support and team performance

Required Qualifications, Training, and Education

Bachelor's Degree or higher

Proven experience leading a distributed customer support team in an enterprise SaaS environment

Technical proficiency and strong organizational skills

Ability to meet key performance indicators related to customer satisfaction

Experience in coaching and mentoring team members