System Operation / Maintenance Engineer - E-money System Department, Rakuten Edy, Inc.

Overview

Job Description :

Rakuten Group's basic management philosophy is to "empower people and society through innovation". We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services. As a member of the Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakuten Edy, and Point Partner Business, as well as marketing solutions. With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are. As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life.

Position Details

Why We Hire

As our business grows, the scope of Rakuten Cash's service operations is expanding, and we are looking for colleagues to join us in operating the service. By taking charge of the operation of services that handle a large amount of traffic, such as Rakuten Pay, the payment infrastructure used by Rakuten Group companies, and external collaborations, you will gain knowledge of the world\'s infrastructure and cultivate rare operational skills through activities to ensure the stable operation of services.

Job Description

In order to ensure the Rakuten Cash services work stable so that users use our service with safe and confident, we will ask you to work as a system engineer to do service operation and to improve service operation and maintenance itself. Service operation means the necessary tasks necessary to maintain service, such as service monitoring, trouble investigation and management, and regular operation. In order to carry out these operations, it is necessary to collaborate with other departments, such as those in charge of development of back-end, mobile, and other services\' operations so the position requires a high level of communication skills. In terms of service operations, as you know, regarding Rakuten Cash and Rakuten Edy, we have to proceed improvement activities daily basis to keep the expanding our services as payment platform. Naturally some members come from abroad, so you can improve their English communication skills.

Responsibilities

• Management of service operation business
• Arrange, negotiate each operation tasks from internals / externals (incl. resource managements)
• Promotes activities for troubleshooting and improvement activities
• Improvements of service operation tasks
• Make a plan and Promotion and Managements for improvements for service availability and mandatory task for service continuity
• Discover issues, includes not only tangible but also potential, on our services and improvement activities

Mandatory Qualifications

Desired Qualifications

Work Environment

Among the employees in the Operation Maintenance Group, there are mid-careers, young graduates in 2023, and there are also foreign nationals. Other members come from a variety of backgrounds, including outsourcing, partner staff, and contract employees, and are able to work in an environment where they can utilize their strengths and have their own career plans.

Location & Teams

Rakuten Private Cloud

Google Cloud Platform

Career Path

Manager or Professional

Languages

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Employment type

Seniority level

Job function

Industries

Note : This description has been reformatted for clarity and compliance with formatting standards.

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