Sr. Staff Cloud Security Professional - Office of the CISO

Overview

ServiceNow is a global software company delivering AI-enhanced cloud-based solutions. The ServiceNow Security Organization (SSO) delivers world-class security solutions to reduce risk and protect the company and our customers, enabling customers to migrate sensitive data and workloads to the cloud while supporting the company's growth and customer trust. The Office of the Chief Information Security Officer (CISO) collaborates with sales, legal, IT, and product teams to address security topics for prospects, customers, and partners and to reinforce ServiceNow's security messaging for the cloud-based AI Platform.

What you get to do in this role

The Office of the CISO team leverages its security expertise to enhance ServiceNow's security program and communicate security features. You will work with multiple internal teams and with customers to address security-related questions, guide security conversations, and present on cloud adoption and assurance. You will lead security discussions, collaborate on changes to improve the security posture of our cloud environment, and contribute to elevating the subscription service. You will play a key role in safeguarding the integrity of our cloud security initiatives.

You will be a member of the Americas team of the Office of the CISO, with responsibilities across English, Spanish, Portuguese, and French-speaking regions.

As a Cloud Security Professional, you will support the Sales Team in pre- and post-sales activities, navigate questionnaires, address customer inquiries, drive security meetings with customers, and deliver presentations at conferences. You will rebut cloud technology myths, work with internal teams to drive security improvements, and lead cross-functional efforts to achieve security goals. You will also contribute to security-related contract negotiations.

Key Responsibilities

• Lead multifaceted security conversations
• Support ServiceNow's Sales Teams in pre- and post-sales efforts
• Respond to prospect and customer questions related to security
• Conduct security calls with customers
• Respond to security questionnaires
• Present and evangelize on cloud adoption and assurance
• Contribute to the overall messaging and positioning of the Security Office
• Coordinate and manage end-to-end customer cloud security experience
• Participate in security industry forums and standards organizations
• Engage in discussions and presentations with partners and customers
• Investigate and understand cloud threats
• Serve as escalation point for security incidents and investigations
• Collaborate with internal teams to remediate security issues and conduct post-mortems
• Propose and develop structural or design changes to advance security posture
• Lead cross-functional teams to achieve goals
• Contribute to contract negotiations related to security terms

Qualifications

Compensation and Location Information

For positions in this location, base pay ranges from $146,400 to $256,200, plus equity (when applicable), variable incentive compensation, and benefits. Sales roles may offer an On Target Earnings structure. Compensation varies by location and factors such as qualifications and competencies. Benefit programs include health plans, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs.

Work Personas and Equal Opportunity

ServiceNow uses work personas to describe how employees work (flexible, remote, or in-office). Eligibility may depend on distance to a ServiceNow office. ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected status. Arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We provide reasonable accommodations to support candidates throughout the application process. If you require an accommodation, please contact globaltalentss@servicenow.com for assistance.

Export Control

Some positions are subject to export control regulations, including EAR. Employment is contingent upon obtaining any required export licenses or approvals.

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