Special Projects Coordinator

Special Projects Coordinator

The Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. May require guidance.

Responsibilities :

• Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion.
• Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication.
• Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction.
• Build and grow a regional project vendor base to provide project services.
• Partner with internal team members to onboard new vendors and monitor vendor scoring.
• Partner with operations teams to ensure strong communication and issue resolution.
• Prevent and / or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences.
• Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service.
• Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients.
• Foster a positive team environment.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.

Role Specific Skills :

Minimum Qualifications :

Other Relevant Qualifications :

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

$55,000 - $65,000 annually

Why Lessen :

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.