Operations Data Analyst

Location : Quincy, MA Salary : $35.00 USD Hourly - $40.00 USD Hourly

Description :

Job Title : Operations Support Analyst

Location : Quincy, MA (Hybrid)

Duration : 12+ Months Contract

About the Role

We are seeking an experienced Operations Support Analyst to join a dynamic team supporting a centralized digital services platform that connects users to critical health and human services. This role focuses on user and organization onboarding, application access management, and operational support for internal systems.

Responsibilities

• Serve as a liaison between internal IT, business teams, and external stakeholders to ensure seamless onboarding and support.
• Manage user and organization provisioning through the Organization Management System and Security System.
• Maintain and update user records, including account merges and mass updates.
• Support application deployments by configuring roles and permissions.
• Process User Request Forms (URFs) manually or in bulk, ensuring accuracy and compliance.
• Act as Tier 2 support for platform-related issues, escalating as needed.
• Communicate system outages and updates to business stakeholders and post notifications on the portal.
• Collaborate with Release Management and Shared Services to document production incidents.
• Assist with data analysis, cleansing, de-duplication, and harmonization across systems.
• Contribute to cross-functional operational tasks as needed.

Minimum Qualifications

Preferred Qualifications

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Contact : This job and many more are available through The Judge Group. Please apply with us today!