Sales Support Specialist - Crawlspace

Blevins IncNashville, TN, USA

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We are seeking a motivated and detail-oriented Sales Support Specialist to join our team in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries, streamlining processes, and ensuring the seamless execution of sales operations. This role requires a proactive individual with excellent communication and organizational skills who can thrive in a fast-paced environment.

Blevins, Inc. has a long history of success both in sales and profits and in building a culture of being a positive, rewarding work environment. Family owned for over 50 years, the company takes pride in being a leader in its industry and cultivating a spirit of continuous improvement. Each branch location is a free-standing profit center within the multi-branch company.

What you will do...

Assist sales representatives in managing leads, quotes, and customer accounts.
Conduct research to identify prospects and make initial contact via phone, email, or print.
Prepare and process sales orders, ensuring accuracy and timely follow-up.
Track sales metrics and generate reports to support team performance analysis.
Act as the first point of contact for customer inquiries, providing product and service information.
Resolve customer concerns related to orders, delivery schedules, and pricing.
Collaborate with the sales team to maintain high customer satisfaction levels.
Coordinate with the warehouse and logistics teams to ensure product availability.
Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
Maintain accurate records of sales transactions and customer interactions in the CRM system.
Collaborate with the Marketing Team on the development and launch of promotions and sales initiatives.
Organize and distribute marketing materials to the sales team and customers.
Manage schedules for product training and sales presentations.
Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
Develop a deep understanding of company products and services to better assist customers and the sales team.

Highlights of working with us :

Competitive Benefits Package : Medical, dental, and vision coverage.

401(k) Plan : Including a 4% employer match.

Profit Sharing : Be part of our success.

Work-Life Balance : Generous paid vacation and sick time, 8 paid holidays.

Inclusive Culture : Open communication and easy access to leadership.

Requirements

Previous experience in sales support, customer service, or a related role.

Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.

Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Strong organizational and time-management skills.

Excellent verbal and written communication skills.

Problem-solving mindset with a proactive approach to addressing challenges.

Key Competencies

Team player with a collaborative mindset.

Attention to detail and ability to multitask effectively.

Strong interpersonal skills to build relationships with customers and team members.

Ability to adapt and thrive in a dynamic, fast-paced environment.

Blevins, Inc. is proud to be an Equal Opportunity Employer.

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Sales Support Specialist • Nashville, TN, USA