Agoda is hiring : Senior User Experience Researcher(Bangkok – Based, Relocation p

Overview Senior User Experience Researcher (Bangkok – Based, Relocation provided)

Senior User experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar. This position is open to worldwide candidates and includes a generous relocation package to Bangkok.

Work in the heart of Asia. This is an exciting opportunity to expand your international research capabilities while living in one of the world’s most visited cities.

Responsibilities Demonstrates critical thinking beyond explicit business requests.

Functions independently in all operational research tasks.

Leads core end-to-end research activities — including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Qualifications Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field

10+ years of relevant experience in consumer-facing business domains

Ability to plan, scope, conduct, analyze and communicate research

Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)

Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts)

Experience negotiating and working with external research vendors

Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data

Strong storytelling and communication skills; fluent in English with diverse audiences (business, design, engineering)

Collaborative mindset in a dynamic, data-driven environment

Skills & Methods Knowledge of both quantitative and qualitative research approaches; triangulation of findings

Application of tools for surveys, diary studies, and analysis; ability to quantify value and efficiency of research

Ability to adapt established methods to product / project situations and innovate with senior researchers

Awareness of data compliance and ethics in research activities

Collaboration & Community Drives cross-discipline collaboration via research insights

Collaborates effectively with researchers and other disciplines with clear ownership and commitments

Excellent communication skills; tailors style for different audiences and welcomes feedback

Equal Opportunity Equal Opportunity Employer. Agoda is committed to equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We maintain an inclusive environment and do not rely on agency submissions for unsolicited candidates.

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