IT User Support Specialist I

IT User Support Specialist I

Are you energized by turning complex operational needs into clear, practical technology solutions? Join Oakland County's Information Technology team as an IT User Support Specialist I! In this role, you'll be the first point of contact for troubleshooting mobile technology and telecommunications equipment, working directly with internal teams and external vendors to keep our systems running smoothly. You'll play a critical part in ensuring County employees have the tools they need to serve the community effectively.

What You'll Do :

• Investigate and resolve issues with mobile devices, phone systems, and other telecommunications equipment.
• Collaborate with vendors and service providers to quickly resolve escalated problems.
• Prepare wireless service orders and coordinate the deployment of new wireless equipment.
• Prepare telephone service orders and coordinate telephone installation of new telephone lines and telephone equipment.
• Provide excellent customer service and clear communication to internal users and team members.
• Prepares records, detailed reports, recommendations, and similar written information for supervisory and management use.

Why You'll Love This Job :

What You'll Need :

1. a. Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, or a closely related field.

b. Have at least one (1) year of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support; OR

2. a. Possess an Associate's degree or equivalent education in Computer Science, Information Systems, Business Administration, Public Administration, or a closely related field.

b. Have at least three (3) years of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support; OR

3. a. Must be a high school graduate, or have a certificate of successful completion of the General Education Development Test.

b. Have at least five (5) years of full-time professional work experience in mobile technology or telecommunications, including responsibilities such as issuing equipment, providing training, and delivering technical or administrative support.

4. Possess a valid motor vehicle operator's or chauffeur's license.

Special Requirements

1. Must maintain a valid motor vehicle operator's or chauffeur's license. 2. Must pass a background check performed by the County or other appropriate agencies as required.

Pay Range

USD $63,666.00 - USD $85,300.00 / Yr.

EEO and Inclusion Statements

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.