Network / Infrastructure Support

Energy Jobline ZR • Westerville, OH, US

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Overview

Expand your expertise by providing IT support for dozens of small and midsize business networks. Pool your knowledge with a team of certified consultants to solve client issues and keep our clients happy.

General Overview

We build, install, and maintain Microsoft-based information network systems for small businesses (i.e. dentists, CPAs, attorneys, title agencies, etc.) with 10 to 100 workstations in Central Ohio. Our services are designed to make their systems run smoothly, from the servers to the monitors. We are looking for a smart, hardworking individual who wants to grow with us!

We have been in business for 30+ years and are excited about the years ahead. We have a large base of existing clients and are adding new clients regularly. Our services are designed for the specific needs of small and midsize businesses, including affordability and quick response time to keep them up and running.

As a Microsoft Silver Partner, we offer technology, advice, support, and service specific to the needs of the small and midsized business market.

Position Overview

AccuNet is looking for a technology resource to grow with our company. We are experiencing growth within the Ohio market for our small to midsized clients. Our network / infrastructure technicians service customers by providing technical support on their network, hardware, and software issues. This resource will be responsible for :

Facilitating issue resolution within the team
Configuring hardware such as firewall, switches, servers, and routers
Perform IT audits remotely using remote connection tools
Continuous learning and certification testing

This resource should be comfortable working in a team environment and directly with customers. We work in a business that changes rapidly, and our niche is staying in tune with those changes regularly so that we can apply our knowledge. Candidates should be willing to stay on the forefront of technology relative to the services we provide.

You will report to the Director of Network Services. Salary is based on experience and performance.

Requirements

Associate Degree or Bachelor's Degree beneficial

Proven track record of reliability is critical

Previous experience in a technical support role

Ability to document issues clearly and effectively

Patience under pressure is vital

Solid verbal, written communications, and presentation skills

Must be self-motivated, goal oriented, confident, ethical and a team player

Ability to meet deadlines and work with minimal supervision and guidance

Must have strong skills in server configurations, workstation configurations, firewall configurations, network setup, cloud support

Additional Requirements

Applicants must be able to lift up to 50lbs (servers and backup systems) and have their own vehicle in order to visit multiple customers per day in central Ohio area as needed.

Benefits and Pay

Medical, Dental, Vision, Paid Holidays, Vacation Time, Long and Short-Term, Life Insurance, Auto Mileage Reimbursement, 401k Plan

Salaried position

Job Type

Full-time W2

Apply online at https : / / accu.com / careers

Company Description

We are AccuNet. We provide IT support, ERP consulting, and computer hardware for business. AccuNet ERP Business Solutions designs, implements, and maintains ERP systems for mid-market companies across the nation and the world. Our consultation services include Process Improvement, Implementation & Training, Compliance for Government Contractors, Support & Maintenance, and Business Intelligence. AccuNet IT Services fulfills technology needs via our full-service Managed Service Plan, augments current IT staff, or handles IT projects of all shapes and sizes with a fit for your business.

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Support • Westerville, OH, US