Restaurant Server - Dollywood's DreamMore Resort & Spa - Part Time Year Round (Pigeon Forge)

Restaurant Server - Dollywood's DreamMore Resort & Spa - Part Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Restaurant Server for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Server checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide prompt, courteous service throughout our Guests' dining experience.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Take food orders, serve food, and answer Guest questions about menu items and pricing
• Perform side work, including but not limited to rolling silverware, preparing items for the next day's service, and maintaining dining room cleanliness
• Serve food that complies with expected quality, quantity, and presentation while following state and local health code requirements
• Perform related cash handling procedures when applicable
• Assist with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as needed
• Greet each Guest cordially; treating each Guest as an individual
• Provide continuous service and attention to detail; thanking Guests when presenting the check to ensure Guest satisfaction
• Willingness to work at different locations on Park
• Learn about park operations to answer guest questions concerning Park layout and menu item availability
• Understand and practice safe food handling at all times
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Follow all procedures / standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in / out properly, and completion of tasks in a timely and accurate manner
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Security Standards

Management reserves the right to change and / or add to these duties

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.