Customer Experience Specialist

A company is looking for a Customer Experience Specialist to support veterinary practices and enhance customer satisfaction.

Key Responsibilities

Onboard and train new clients on software solutions and services

Act as the primary contact for clients, addressing inquiries and resolving issues

Monitor client health and provide regular feedback and improvement suggestions

Required Qualifications

Completion of a two-year associate's degree program in business administration or related field preferred

Veterinary technician or veterinary practice manager program is preferred

Bilingual communication skills (Spanish or French) are a plus

General knowledge of veterinary hospital processes preferred

Experience with CRM, ERP, SAP, or Salesforce.com preferred