Inside Sales / Purchasing Representative

Job Description

Job Description

Description : Summary

The Internal Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product requests, and writing orders. They will also serve as a liaison between outside sales and customer service departments. The Inside Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiries and promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style.

• Confer with customers by telephone, email, or in-person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, and / or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Resolve customer order complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for service requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.

Essential Duties and Responsibilities

Inside Sales Representative Duties :

Purchasing Duties :

Other Duties :

Requirements : Qualifications

Physical Work / Environment Requirements

Physical Demand

Reasonable Accommodation Notice

Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.