Customer Growth Manager

Customer Growth Manager

At Payzer, a WEX company, our Customer Growth Managers (CGMs) are laser-focused on expanding customer value through upsells, add-ons, and product adoption. This role is designed for ambitious, growth-oriented professionals who thrive on creating revenue opportunities within an existing book of business and aspire to move into full-cycle sales roles like Territory Sales Manager.

Unlike traditional Customer Success roles, this position is 90% focused on driving monthly recurring revenue (MRR) growth via expansion not renewals. You'll work with customers who are already seeing value from Payzer and are primed for expansion. This role is perfect for someone with a strong commercial mindset who understands the customer journey and knows how to identify and execute opportunities that drive both customer success and company growth.

How You'll Make An Impact

1. Drive MRR Expansion And Upsell Success (Primary Focus 90%)

• Own a portfolio of existing customers and develop tailored expansion plans that align with their business goals.
• Identify, pitch, and close upsell and cross-sell opportunities across Payzer's suite of SaaS and payments solutions.
• Promote and attach relevant product add-ons, new modules, or feature sets that increase account value and stickiness.
• Coordinate closely with Territory Sales Managers for more complex expansions or multi-location growth.
• Surface and act on customer insights, usage data, and purchase patterns to proactively engage accounts at the right time.

2. Renewal Support (Secondary Focus 10%)

3. Build A Bridge To Full-Cycle Sales

Success Metrics

Why This Role?

Experience You'll Bring

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range : $60,000.00 - $80,000.00