Telecom Operator - PRN

Department :

11594 Advocate Condell Medical Center - Telecommunications

Status : Part time

Benefits Eligible : No

Hou rs Per Week :

Schedule Details / Additional Information :

All shifts including weekends and holidays. Typical shifts are 6am230p, 230a-11p or 930p-6a

Major Responsibilities :

Answer all incoming / internal calls to the main hospital. Direct calls to the appropriate department / individual. Aid callers dialing out.

1)Assist patient who do not know how to dial out on the phone in the room

2)Assist hospital associates in making calls, troubleshooting phone / fax issues, directory assistance

3)Remain at all times, courteous and professional with all callers

4)Ensures that caller is transferred to the appropriate area or department to minimize transfers

5)Distributes special equipment to the hearing impaired patients

Respond to alarm on 8 Emergency panels and 24 Codes called on the Emergency phone. Announce on overhead page and activate notification for each alarm / code

1)Read alarm on panels to ensure accuracy when announcing location

2)For Code procedures, clarify location and type of alarm with caller before announcing

3)Keep accurate record of alarm testing so all operators know the status of the alarm

4)Nortify supervisor of all problems with alarms

5)Keep log of codes for Staff Development and Nursing

6)When speaking with patient / visitor, speak in a calm manner to reduce panic. Reassure caller that situtation is under control

Answers call on Physician's Answering service. Take appropriate messages and relay to appropriate physician or office

1)Speak with caller and take message in non-judgemental manner

2)Ensure that message is accurate with patient's name, caller's name, phone number and clear message

3)Give message to office or physician. Check on-call schedule to give message to appropriate physician

4)File messages in physician's slot

5)Assist in maintaining vacation / holiday / office closed schedules

Overhead page Physicians upon request. Overhead page to announce emergencies, codes, drills, etc.

1)Perform overhead paging in a calm, professional manner

2)Ensures that non-paging talk is not broadcast on overhead paging system

Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.

1)Assist in troubleshooting phone / fax problems

2)Refer unresolved problems to Telcom Manager

Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time. Perform other duties as assigned

1)Adhere to dress code

2)Maintain a clean, organized work space

3)Remain in compliance with all hospital and department policies and procedures, including absenteeism policy

4)Assist with other department function or special projects

Education / Experience Required :

High school diploma or equivalent. 1-2 years of hospital, medical group or switchboard experience.

Knowledge, Skills & Abilities Required :

Ability to speak English fluently. Good communication skills. Good Interpersonal skills Good keyboarding skills.

None

Physical Requirements and Working Conditions :

Ability to see / utilize information from board, screens, over-head monitors and alarm panels. Must be detail oriented. Ability to work in a fast-paced environment. Must be a good multi-tasking. Must be patient and compassionate with callers. Must be able to sit thru shift.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$18.50 - $27.75

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including :

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and / or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.