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Metro Non-Emergency Communications Operator

Metro Non-Emergency Communications Operator

Government JobsSioux Falls, SD, US
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Non-Emergency Communications Operator

Are you seeking a new and innovative career opportunity? One where you serve your community, communicate with citizens, and make decisions that impact the city, and those you serve?

If so, the role of Non-Emergency Communications Operator may be the perfect fit for you!! Starting Wage (effective 1 / 6 / 2025) : $23.95 hourly Shift Differential : $.75 per hour, between 2 : 00pm-5 : 59am; seven days a week.

Why Metro Communications?

  • Robust Health and Wellness Benefits - You will have access to our live-in dog, Nena, that provides support to our team, a workout facility, wellness lab, and ample outdoor space for breaks. The Metro Communications team, and the City of Sioux Falls, offer employee well-being support, including EAP, chaplains, and peer support.
  • Career Growth & Skill Development At Metro, you can expect a stable job with career advancement opportunities such as Emergency Communications Operator, and leadership positions thereafter!!
  • Paid Training Experience - We will serve you with a three-week paid on-the-job training program, and no experience is necessary.

No state income tax (in South Dakota)

We will be interviewing, and testing, for 2 vacancies to begin on a Monday, November 10th, 2025 new recruit class date.

Job Responsibilities

1. Answer a high volume of non-emergency calls, determine the type of response necessary, coordinate and relay information on all public safety requests.

2. Quickly identify emergency or crisis situations requiring police, emergency medical services, and / or fire assistance and process the calls appropriately.

3. Identify a caller's request, work independently with the caller to ensure appropriate response, and route their call appropriately.

4. Call back citizens, alarms companies, and other parties to notify them of service delays or gather additional information.

5. Provide callers responses to inquiries or complaints through research on various government or city resources.

6. Prepare and maintain accurate records, telephone calls, resource files, and information systems.

7. Operate electronic devices and computer equipment in the processing and updating of information utilizing various database systems.

8. Serve as a relevant member of the team : participate actively in meetings; provide pertinent program feedback; make recommendations for improvement when identified; collaborate and / or innovate to identify and recommend new opportunities, policies and / or procedures; identify and address barriers to ensure success; mentor and support peers to be successful.

9. Perform training responsibilities as assigned.

10. Perform other such duties and functions as are necessary or incidental to the proper performance of this position.

Minimum Qualifications

Graduation from high school or GED certification, or any such combination of education, experience, and training as may be acceptable to the hiring authority.

Must have no convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary.

Supplemental Information

  • Ability to rapidly acquire working knowledge of approved principles, practices, and procedures of communication dispatch work.
  • Ability to learn, apply and maintain Emergency Medical Dispatch (EMD) / Medical Priority Dispatch (MPDS) protocols.
  • Ability to communicate effectively, both orally and in writing, to a variety of audiences.
  • Ability to prioritize and multi-task.
  • Ability to make sound decisions using all available information.
  • Ability to accomplish tasks while working under stress.
  • Ability to read maps.
  • Ability to develop and maintain cooperative working relationships with co-workers and citizens.
  • Ability to maintain the quality of work and the confidentiality and integrity of the Metro Communications team.

    • The City of Sioux Falls takes pride in being an Employer of Choice including our Culture, Values, and Compensation and Benefits. Apply today to become part of ONE Team and help us take care of today for a better tomorrow!

  • Competitive salary with other public and industry positions, including step advancements.
  • The City participates in the South Dakota Retirement System. Employees receive a 6% match. Additionally, employees may choose to enroll in a Deferred Compensation Plan.
  • Health, Dental, and Vision Insurance : Competitive rates for single, 2-party, and family.
  • 11 paid holidays and 2 personal leave days each calendar year.
  • New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.
  • Sick leave accrues over 96 hours per year.
  • The City of Sioux Falls is an eligible employer for the Public Service Loan Forgiveness program.

    • As a Metro Non-Emergency Communications Operator, you must be ready, willing, and able, to work any shift : days, evenings, or overnights. This may include weekends and holidays - as a team we serve our community 24 hours a day, 7 days a week, 365 days a year. During the shift bid process, candidates will bid annually into one of three shifts. 6a-2p, 2p-10p, or 10p-6a, and that will be your shift for the calendar year. Due to mandatory staffing requirements, there is potential that you may be called in up to 4-hours early, or may be asked to stay 4-hours late. No shift will have a duration greater than 12-hours. Days off will be bid annually, for 6-month chunks of the year. For example, you may have Tu / W off (January - June), and Fr / Sat off (July - December). We cannot guarantee a single / particular shift to any applicant. All shifts are bid by seniority. You must be willing and able to work any of the shifts noted above, and must be able to accept any rotation of 5 working days during the week. Please note, this will be discussed in more detail during the interview phase, and we will gladly answer any questions. At this time, are you willing and able to accept any shift with any 5 consecutive working days within a week, including the potential of working nights, weekends, and holidays?

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    Communication Operator • Sioux Falls, SD, US