Emergency Recovery Coordinator (ERC)
ERC's work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC's are dynamic speakers and comfortable when interacting in both one-on-one and group settings.
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
To provide extraordinary care while serving people in their time of need.
To provide opportunities for great people to deliver Best in Class results.
Compensation and benefits include :
- Ongoing Leadership Development Program and industry events
- Paid Holidays / PTO
- Access to Paul Davis University and regular training opportunities
- Medical, Dental, Vision Benefits offered
- Base salary + commission. Our current ERCs yearly pay range from $60,000 to $100,000+ depending on their production. No limit to earning potential.
Qualifications :
The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and successEmergency Recovery Coordinators must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situationsProven ability to close sales and provide quality customer serviceERC's need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impressionThe ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informativeEffective ERC's must also possess knowledge of restoration products and servicesThey are dynamic speakers and comfortable when interacting in both one-on-one and group settingsStress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectivenessFranchise, restoration, construction / home improvement, firefighter, and / or insurance industry experience ideal4-6 years experience in restoration ERC, military, fire services, EMS, medical, construction, insuranceValid Driver's licenseAbility to pass a criminal background check and drug screenResponsibilities :
ERC's generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency eventsERC's cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiativesThey create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customerThe ERC participates in restoration related community awareness events and programsVolunteer non-operational time to related community eventsThe ERC is on call 24 / 7The ERC's represent the franchise and the Paul Davis brand and give it a faceResponsible for educating the consumer on products or services and effectively articulate the use and needMonitor, interpret and respond to lead sourcesProvide emergency recovery kits and services to the impacted property ownerCommunicate services to effected property ownerMarket the Emergency Recovery ProgramSupport franchisee and franchisor organizational mission, vision, and value statementSkills :
Self-motivated to get resultsLoves working people in need of assistanceIs organized, but flexible. Must be able to prioritize and manage timeExcellent communication skillsThrives under high-stress situationsEnjoys working hard in a fast-paced, dynamic environmentServants heart to take care of othersWe support and hire Veterans and we are an Equal Opportunity Employer!