Product Operations Lead - Collections USA - Remote

Nubank is one of the largest digital financial platforms in the world, serving over 118 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE : NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s 1# Most Innovative Company in Finance, and Forbes World’s Best Bank

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to take apart the building blocks of financial products completely and rebuild them with our customers at the center.

To continue to innovate for our customers we need magical people who can jump from business strategy to program management, to risk assessment, collections regulations and complex cross-team alignment seamlessly!

That's why our Product Operations team was born! A quarter Program Manager, a quarter Business Analyst, a quarter Strategic Advisor, and a quarter… Magic? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

Responsibilities will include :

• Operational Strategy : Design and execute strategies to support clients throughout their recovery process, ensuring healthy levels of risk, service, and goal achievement by effectively influencing third parties.
• World Class Communication : Ensure clear communication within the team, projects, and overall strategies. Simplify complex regulatory information into practical guidelines for the team. Work with legal and external experts to establish and improve regulatory approaches. Act as the liaison between the Engineering and Regulatory teams, converting regulatory needs into technical tasks.
• Scalability and Integration : Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability.
• Day to Day Product Operations : Align the global collections strategy with the local markets through project management, ensuring efficiency, scalability, and coordination between global and local team.
• End to End Prioritization : Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment
• PMO : Drive the day-to-day operations of the Engineering team whenever required (Scrum Master / Product Owner) Also you would contribute to supporting the leadership on the overall governance of the areas enabling the work
• Reporting : Track and report critical business and SLA / SLO metrics from all the integrations established between teams, across the company or with third parties.

Essential Skills and Experience :

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Profile

Do you have 5+ years of experience in similar roles including previous experience in financial services, credit, and collections product operations / strategy?

Quickly detail your expertise in Collections, Credit Risk, or Debt Recovery.

Do you currently reside in the United States?

Are you open to 2 times yearly travel to beautiful Sao Paulo, Brazil?

Any connection to Nubank or our mission that you want to share?

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