Implementation Lead

Implementation Lead

Join our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality. This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry. This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.

What You'll Do

• Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
• Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
• Establish and maintain client-specific success criteria for long-term relationship excellence
• Identify and mitigate risks to client satisfaction while developing proactive resolution strategies

Methodology Excellence & Team Coordination

Stakeholder Management & Solution Optimization

Key Qualities We're Looking For

Requirements

What's In It For You

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.